Assistant Branch Manager - Downtown

Freedomfirst; Roanoke (VA); On-site; USD 52,493 - 65,616; Full time

Benefits offered by this job

401K with company match

Paid Time Off & Holidays

Voluntary Benefit Options

Employee Discounts Program

Job summary

FreedomFirst in Roanoke, VA, seeks an Assistant Branch Manager to lead operations at the Downtown location. You will supervise staff, drive sales, and ensure member service excellence while supporting the VP Branch Manager.

Responsibilities include opening new accounts, submitting loans for processing, and enforcing regulatory compliance. The role requires scheduling, coaching, and managing the branch in the VP's absence, with regular travel to nearby branches.

Qualifications

• Experience directing branch staff and driving sales while delivering member service.
• Knowledge of regulatory requirements such as BSA and OFAC.
• Ability to train, schedule, and monitor branch personnel.
• Experience managing accounts and loans processing in a credit union environment.

Responsibilities

• Direct and coordinate personnel at a remote Credit Union facility and assist the VP Branch Manager.
• Lead a sales process while delivering excellent member service.
• Open new accounts and submit loans for processing and decisioning; communicate outcomes to members.
• Monitor office activity for regulatory compliance and adherence to branch policies and security.
• Train branch staff; prepare schedules; monitor performance and achieve goals.
• Manage the branch in the absence of the Vice President Branch Manager.
• Perform other job related duties as assigned.

Skills

Sales leadership

Customer service

Regulatory compliance

Training and development

Team management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager – Downtown

Full Time 102 Campbell Ave SW, Roanoke, VA, US

Salary Range: $52,493.00 To $65,616.00 Annually

Role

To direct and coordinate the activities of personnel in a remote Credit Union facility, aiding the Vice President Branch Manager in ensuring the branch meets organizational financial, operational, service, and growth plans.

Essential Functions & Responsibilities

• (35%) Manage and lead an effective sales process while supporting excellent member service.
• (25%) Opens new accounts and submits loans for processing and decisioning; communicate disposition to member.
• (15%) Monitors all office activity for compliance to applicable regulations and adherence to organizational policy and procedures in regard to branch security, transactions, loans, errors, new accounts, and documents prepared by subordinate personnel.
• (10%) Train branch personnel; prepares work schedules; monitors performance and ensures that employees are meeting or exceeding goals.
• (10%) Manages branch in absence of Vice President Branch Manager.
• (5%) Performs other job related duties as assigned.

Performance Expectations

Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness.

Physical & Work Environment

• Ability to sit, stand, and lift up to 20 lbs.
• Work performed in a professional office/branch environment.
• Occasional travel to nearby branch locations.

Schedule

Monday – Friday; Some Saturdays

Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work one half day Saturday a month.

Benefits

• 401K with company match
• Paid Time Off & Recognized Holidays
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)

This Job Description is not a complete statement of all duties and responsibilities comprising the position.