Teller - Towers

Freedomfirst; Roanoke (VA); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401K with company match

Paid Time Off & Recognized Holidays

Voluntary Benefit Options

Employee Discounts Program

Job summary

Freedomfirst is seeking a Full‑Time Teller at our Roanoke, VA location. You will deliver exceptional customer service, process financial transactions, and educate members on deposit and loan products on-site at the Towers location.

This role uses consultative sales techniques to identify needs and provide solutions that build long-term relationships. The role requires 1–3 years in banking or customer service, strong communication, and proficiency with MS Word/Excel.

Qualifications

• Experience: 1‑3 years in banking, financial services, customer service, or similar experience.
• Strong interpersonal and communication skills.
• Ability to motivate, influence, and educate members.
• Proficiency with Microsoft Word, Excel, and standard office equipment.
• Ability to read and interpret financial documents and contracts.

Responsibilities

• Customer Service & Sales (40%) – Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services.
• Transactions & Problem Solving (35%) – Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly.
• Cash Handling (20%) – Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies.
• Branch Operations (5%) – Support opening/closing procedures and assist with branch balancing.

Skills

Customer service

Communication

Sales

Interpersonal skills

Tools

Microsoft Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Sales 2221 Colonial Ave, Roanoke, VA, US

3 days ago Requisition ID: 1569

Salary Range: $18.00 To $21.00 Hourly

About the Role

We are seeking a Full‑Time Teller to join our Credit Union. In this role, you will provide exceptional customer service, process financial transactions, and educate customers on our full range of deposit and loan products on‑site at our Towers location. You’ll use consultative sales techniques to identify customer needs and deliver solutions that build long‑term relationships.

Key Responsibilities

• Customer Service & Sales (40%) – Deliver outstanding service by following an effective sales process. Identify member needs and recommend appropriate Credit Union products and services.
• Transactions & Problem Solving (35%) – Assist members with deposits, withdrawals, loan payments, and account inquiries. Provide accurate information and resolve issues promptly.
• Cash Handling (20%) – Balance a cash drawer. Receive, process, and balance daily financial transactions. Maintain accuracy and compliance with policies.
• Branch Operations (5%) – Support opening/closing procedures and assist with branch balancing.

Qualifications

• Experience: 1‑3 years in banking, financial services, customer service, or similar experience.
• Strong interpersonal and communication skills.
• Ability to motivate, influence, and educate members.
• Proficiency with Microsoft Word, Excel, and standard office equipment.
• Ability to read and interpret financial documents and contracts.

Performance Expectations

Ensure compliance with all federal regulations, including Bank Secrecy Act (BSA) and OFAC requirements. Meet or exceed performance goals related to member satisfaction, transaction accuracy, and sales effectiveness.

Physical & Work Environment

• Ability to sit, stand, and lift up to 20 lbs.
• Work performed in a professional office/branch environment.
• Occasional travel to nearby branch locations.

Schedule

Monday – Friday; Some Saturdays

Work location and scheduling may vary. Please note that operational hours differ by location, and all team members will be required to work one, half day, Saturday a month.

Benefits

• 401K with company match
• Paid Time Off & Recognized Holidays
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)

This Job Description is not a complete statement of all duties and responsibilities comprising the position.