Community Office Supervisor (Assistant branch manager)

1st-Summit-Bank; Llyswen (PA); On-site; USD 60,000 - 90,000; Full time

Job summary

1st-Summit-Bank is seeking a Community Office Supervisor (Assistant branch manager) in Pennsylvania to lead daily branch operations and deliver exceptional customer service. You will coach staff, manage deposits and loans, and drive growth through local networking and community outreach.

The role requires 3-5 years in retail banking, a high school diploma (associate/bachelor preferred), and strong leadership and relationship-building skills. On-site, full-time position with competitive benefits.

Qualifications

• Excellent verbal, written, and interpersonal communication skills.
• Ability to influence positive outcomes through coaching and collaboration.
• Strong leadership presence with the ability to inspire trust and accountability.
• Demonstrates strategic thinking connected to branch objectives.
• Experience leading teams to achieve sales and service goals.

Responsibilities

• Lead customer relationship management and business development at the branch.
• Oversee daily branch operations and ensure timely completion of tasks.
• Coach and develop branch staff to improve sales and service performance.
• Represent the bank in community networking and local outreach.
• Monitor performance metrics to drive branch growth and efficiency.
• Assist in managing customer flow and referrals to appropriate banking professionals.

Skills

Customer relationship management

Leadership presence

Communication skills

Coaching and team development

Strategic thinking

Organizational skills

Decision making

Customer experience focus

Community relationship building

Data-driven improvement

Emotional intelligence

Education

High school diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

CRM system

Digital banking tools

Data analytics tools

Job description

Community Office Supervisor (Assistant branch manager)

Job Category: Retail Banking

Requisition Number: COMMU001213

• Posted : October 19, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

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ESSENTIAL FUNCTIONS:

• Customer Relationship Management and Business Development:
• o Builds develop and maintain strong relationships with existing and prospective customers by identifying financial needs, recommending appropriate solutions, and delivering exceptional customer experience.
• o Responds promptly to customer inquiries, resolve complex customer issues and concerns, and ensure a high level of service that strengthens customer loyalty and retention.
• o Drives branch growth by proactively identifying opportunities to expand customer relationships, through deposit, loan, wealth, and digital banking services and referrals to other lines of business.
• o Conducts proactive customer outreach and follow-up using the bank’s CRM system to strengthen relationships, deepen existing accounts, generate referrals, and support branch growth.
• o Oversees the branch customer outreach efforts and coaches professionals to ensure consistent execution.
• o Represents the bank through networking, business development, and community involvement to strengthen relationships, enhance the bank’s visibility, and generate new business.
• o Performs account servicing, loan preparation, and other banking activities.
• o Reviews branch performance reports and utilize the data to identify opportunities to improve overall branch results.

Operational and Branch Administration:

• o Serves as acting branch leader in the PBO’s absence providing leadership and ensuring continuity of branch operations.
• o Ensures timely completion of operational responsibilities by organizing priorities, monitoring workflow, and supporting the team in meeting customer needs and established deadlines.
• o Monitors operational reports and assist in ensuring regulatory, audit, and compliance requirements are completed accurately and within established deadlines.
• o Manage operational, compliance, fraud, and security risks while promoting fraud awareness and prevention.
• o Maintains a professional, organized and customer-focused branch environment that meets the bank’s standards.
• o Assists in managing customer flow by directing customers to the appropriate banking professional to ensure efficient, timely, and personalized service.

Team Development:

• o Provides day-to-day direction, guidance, and support to branch professionals to ensure efficient operations, operational excellence, and exceptional customer experience.
• o Conducts regular team meetings to communicate updates, policies, procedures, goals and branch priorities. (i.e. daily Morning Summit Meeting, branch-based relationship building meetings, etc.).
• o Assists the PBO in identifying, developing, and preparing future leaders within the branch.
• o Coaches and supports branch professionals in identifying customer opportunities, conducting effective financial conversations, and achieving branch sales and relationship goals.
• o Recognize and celebrate individual and team accomplishments through meaningful recognition, positive reinforcement, and ongoing communication.

Participates in meeting Community Banking Office’s long and short-term goals and objectives:

• o Attends annual meeting to develop office goals;
• o Attends monthly Retail Banking Management Meeting to discuss and evaluate progress on meeting goals and objectives.

Performs other duties as assigned or directed.

REQUIRED SKILLS/ABILITIES:

• Excellent verbal, written, and interpersonal communication skills, with the ability to communicate effectively with customers, coworkers and management.
• Ability to influence positive outcomes through coaching, collaboration, and relationship building.
• Strong leadership presence with the ability to inspire trust, confidence, and accountability.
• Demonstrates strategic thinking and the ability to connect daily activities to broader branch objectives.
• Strong organizational skills with the ability to balance multiple priorities.
• Demonstrates sound decision making and independent judgement in complex situations.
• Demonstrate a results-oriented mindset while maintaining a strong focus on customer experience.
• Ability to build relationships within the community.
• Demonstrates emotional intelligence.
• Demonstrates a commitment to developing future leaders and fostering a culture of continuous improvement.
• Ability to analyze performance results and implement a plan to improve results.
• Proficiency in technology and digital banking tools, with the ability to learn new systems and assist customers with digital banking solutions.

SUPERVISORY RESPONSIBILITY:

• This position supervises employees.

EDUCATION and EXPERIENCE:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 3-5 years of retail banking experience required.
• Business development experience preferred.
• Previous experience leading, coaching, and developing team members to achieve sales and operational goals required.
• Experience managing branch performance goals and analysing data to improve results preferred.
• Consumer loan experience required.

PHYSICAL REQUIREMENTS:

• Ability to concentrate and perform responsibilities by maintaining a constant state of focus and mental alertness.
• Ability to lift and move up to 25 pounds (i.e., heavy boxes or coin).
• Ability to communicate in person, through email, and via telephone with customers and staff members.
• Ability to sit and/or stand for an extended period.
• Specific vision abilities required by this job may include close vision and the ability to adjust focus.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.