Assistant Branch Manager

Fidelity Bank / Oklahoma Fidelity Bank; Wichita (KS); On-site; USD 55,000 - 75,000; Full time

Job summary

Fidelity Bank / Oklahoma Fidelity Bank is seeking a Branch Supervisor in Wichita to lead daily branch operations and deliver outstanding customer experiences. You will supervise staff, coach teams, and represent the bank in the local community.

The role emphasizes growing customer relationships, promoting digital banking, and ensuring regulatory compliance within a customer-centric, community-focused environment.

Qualifications

• Minimum two years of supervisory experience.
• Minimum two years of banking or financial services experience.

Responsibilities

• Ensure delivery of superior customer service by all branch staff.
• Lead team to deepen customer relationships through value-add recommendations.
• Drive adoption of digital banking services through education and customer interaction.
• Ensure operational and regulatory compliance of the branch.

Skills

Interpersonal communication

Written communication

Verbal communication

Sales skills

Customer service

Supervisory experience

Banking/financial services experience

Job description

Job Overview: As the face of Fidelity to our customers, you’ll build relationships by positively representing our products, solutions, and legacy of service. You’ll work in a team environment to engage customers and deliver an exceptional experience at all touch points. At Fidelity, we seek to deliver a level of service unsurpassed by any bank, anywhere, any size. Ready to represent a customer-oriented, community-focused organization? Let’s talk.

The candidate for this position will be responsible for:

• Ensuring delivery of superior customer service by all branch staff
• Leading team to deepen customer relationships through value-add recommendations
• Driving adoption of digital banking services through education and customer interaction
• Ensuring operational and regulatory compliance of the branch

Requirements for the position include:

• Excellent interpersonal, written, and verbal communication skills
• Strong sales and service skills
• A minimum of two years of supervisory experience
• A minimum of two years of banking or financial services experience