Assistant Branch Manager

Socket.dev; Waltham (MA); On-site; USD 58,000 - 62,000; Full time

Job summary

Village Bank in Massachusetts seeks an Assistant Branch Manager to support the branch manager, ensure service level standards, and oversee teller and customer service activities.

You will greet customers, resolve account issues, coach staff, promote banking products, and help open accounts while complying with policies. This role requires a Bachelor’s degree and 2–3 years of related experience; starting salary is $58,000–$62,000 with performance-based opportunities.

Qualifications

• Bachelor's degree from a four-year college or university.
• Two to three years of related experience and/or training.
• Equivalent combination of education and experience.

Responsibilities

• As ambassador of the Bank; stands, greets and actively listens to engage customers to promote and cross-sell the bank’s products and services.
• Responds to customers to resolve account problems in a timely manner and assist with general banking information.
• Participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank.
• Communicates effectively, professionally and maintains a positive attitude with internal and external customers.
• Maintains contact with regular and premier customers and businesses to promote goodwill and generate new business.
• Maintains proficiency in core banking applications and account opening procedures to ensure customer information is collected at time of account opening.
• Maintains proficiency in product knowledge to assist customers in selecting products and referring to specialists when needed.
• Observes and coaches subordinates on product knowledge and referrals to the platform to meet goals.
• Directs, coordinates, and monitors activities to implement bank policies and practices for customer service and account openings.
• Compiles and reports financial data as required by the Bank and government regulations.
• Supervises branch operations and staffing; performs teller duties when needed.
• Assists in daily ATM, branch, and vault cash settlement.
• Identifies and reports fraudulent activities; follows procedures for reporting suspicious activity.
• Delegates tasks and handles employee relations issues such as evaluations and discipline.
• Follows security procedures in opening/closing the branch and responds to security signals.
• Authorizes and closes collateral loans per underwriting guidelines.
• Performs clerical tasks to support branch operations.

Skills

Interpersonal communication

Customer service

Cross-selling

Banking software knowledge

Education

Bachelor's degree

Job description

Position Summary

Responsible for assisting the branch manager in ensuring that the branch is adhering to the Bank’s service level standards. Actively generates a variety of sales, account origination and processing activities for customers. Responds to customer requests and adhering to The Pledge, resolves situations within a timely manner. Observes and seeks opportunities to coach subordinates in all areas of branch operations and customer service. Oversees customer service, teller and branch activities in the absence of the Manager. All duties and responsibilities are performed in conformance with the Bank’s policies, procedures and all banking regulations.

Work Environment

Travel may be required to other locations and employees must be able to work flexible schedules to meet the needs of the Bank.

Responsibilities

As an ambassador of the Bank; stands, greets and by actively listening engages customers to promote and cross-sell the bank’s products and services.

Responds to customers to resolve account problems in a timely manner, as well as assist with general banking information both verbally and through written correspondence.

Actively participates in the Bank’s community commitment initiative to promote customer and community awareness of the bank. Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.

Communicates effectively, professionally and displays a positive attitude and interpersonal skills with internal and external customers. Maintains contact with regular and premier customers and businesses, community, and civic organizations to promote goodwill and generate new business.

Maintains proficiency in the core banking applications and account opening procedures to ensure customer identification and other pertinent information is collected at time of account opening.

Maintains proficiency in product knowledge in order to assist customers with selecting the appropriate product type to meet the customer's needs including providing qualified referrals to product specialist (i.e. investment services, lending)

Observes and coaches subordinates on product knowledge, and recognizing opportunities to refer customers to platform in order to achieve goals.

Directs, coordinates, and monitors activities to implement the Bank’s policies, procedures, and practices concerning customer service, and account openings.

Compiles and reports financial data as required by the Bank and government regulations ensuring they are properly prepared and maintained.

Supervises the branch operations, ensuring adequate staffing levels, including performing Teller supervisor/ teller duties when the need arises.

Accepts responsibility for the daily settlement of the ATM, branch, and vault cash.

Assists in identifying and minimizing the bank’s exposure and losses due to fraudulent activities; Follows bank procedures for reporting suspicious activities to supervisor.

Delegates responsibilities to subordinates; responds to employee relations issues such as, performance evaluations, hiring / termination recommendations, discipline, and recognition.

Follows daily security procedures in opening and closing of the branch; responds to calls from ISG security during off hours.

Following prescribed underwriting and lending guidelines, authorizes and closes collateral loans.

Performs a variety of clerical tasks to support the branch operations.

Supervisory Responsibilities

Number of employees supervised: Number of employees may vary per branch location.

Title(s) of employees supervised: Branch Supervisor, Personal Bankers, and Tellers.

Starting annual salary for an Assistant Branch Manager is $58,000-$62,000 per year, aligned to relevant experience, skills, and internal equity. Final offers consider job-related experience, specialized skills, and internal equity and are not based on salary history.

Experience

Bachelor's degree (B. A.) from four-year college or university; with two to three years related experience and/or training; or equivalent combination of education and experience.

Specific Skills Required

Language Skills

Must have strong inter-personal communication skills.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.

Technology Skills

All employees are expected to possess basic technology skills including knowledge of basic PC's skills. Additional levels of technology skills may be required based on specific duties of the position. Must be proficient in the Bank’s proprietary systems, and the Microsoft application Word.

The Village Bank is an Equal Opportunity Employer

The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.