Branch Supervisor

The Village Bank; Newton (MA); On-site; USD 31,684 - 35,817; Full time

Job summary

The Village Bank is seeking a Branch Supervisor in Newton, Massachusetts, to efficiently manage branch operations and build strong customer relationships. Candidates should have 3-5 years of banking experience and skills in customer service and sales.

You will oversee daily branch activities, ensure compliance with banking procedures, and support the training of retail team members. Starting pay ranges from $23 to $26 per hour, depending on experience.

Qualifications

• 3-5 years of banking experience.
• Ability to maintain high level of confidentiality.
• Must be able to work rotating schedule of Monday through Saturday.

Responsibilities

• Responsible for branch opening/closing and managing the branch.
• Greets customers and identifies their financial needs.
• Achieves customer service and sales goals.

Skills

Customer service skills

Sales skills

Communication skills

Computer skills

Detail-oriented

Education

High school diploma or equivalent

College degree preferred

Job description

The Branch Supervisor demonstrates a broad understanding of deposit and consumer loan products and services and is able to perform various duties related to the efficient account opening and accurate and efficient processing of customer data. Builds customer relationships through knowledge and understanding of Bank products and services. Adheres to established Bank policies and procedures.

Responsibilities

The essential functions include, but are not limited to the following:

• Responsible for branch opening/closing, managing the branch in the absence of the Assistant Branch Manager and/or Branch Manager. Guardian of keys, combo and alarm codes.
• Greets and welcomes customers in a courteous and professional manner.
• Identifies the financial needs of each customer served.
• Recommends appropriate solutions to meet customer needs and provides excellent customer service. When needed, consults with and/or makes referrals to product specialists who can assist in meeting specific customer needs such as wealth management, mortgages, commercial lending, etc.
• Achieves all assigned customer service and sales goals
• Completes all customer requests including, but not limited to, account openings and account maintenance.
• Performs routine bank transactions including, but not limited to, deposits, withdrawals, check cashing, loan payments, maintaining logs, etc.
• Maintains and balances cash drawers and reconciling discrepancies.
• Complies with Bank operations and security procedures by participating in all dual-control functions and auditing other Retail team’s currency, and assisting in certification of proof.
• Participates in the branch’s operational tasks including, but not limited to, audits, reconciliations, cash/vault settlements, ATMs, cash recyclers, month reporting, testing, etc.
• Develops and deepens customer relationships by taking ownership to resolve customer issues efficiently.
• Enhances knowledge of the Bank’s products and services to promote opportunities to introduce the customer to all options available.
• Follows all bank security and compliance policies and procedures.
• Assists with supervision and training of other Retail team members.

Starting hourly pay for a Branch Supervisor is $23.00-$26.00 per hour, aligned to relevant experience, skills, and internal equity. Final offers consider job-related experience, specialized skills, and internal equity and are not based on salary history.

Experience

• High school diploma or equivalent. College degree preferred.
• 3-5 years of banking experience.
• Strong computer and math skills.
• Strong communication, interpersonal, and sales skills.
• Ability to maintain high level of confidentiality.
• Ability to be detail oriented, efficient, and produce accurate work.
• High level of accountability, growth mindset, and teamwork/collaboration.
• Must be able to work rotating schedule of Monday through Saturday.

Supervisory Responsibilities

Number of employees supervised: Number of employees may vary per branch location.

Title(s) of employees supervised: Personal Bankers and Tellers

The Village Bank is an Equal Opportunity Employer

The Village Bank is committed to the policy of providing equal employment opportunities for employment, training, compensation, transfer, promotion, and other aspects of employment for all qualified applicants and employees without regard to sex, race, creed, color, religion, national origin, age, sexual orientation, gender identity or expression, veteran status, physical or mental disabilities, genetics or any other status protected by law.