Assistant Branch Manager

Enterprise Financial Services Corp.; Los Alamos (NM); On-site; USD 50,000 - 65,000; Full time

Job summary

Enterprise Financial Services Corp. is looking for an Assistant Branch Manager in Los Alamos, NM to oversee daily operations and ensure adherence to bank policies. The ideal candidate will possess excellent leadership and customer service skills, with a focus on staff coaching and team performance.

This role requires a high school diploma and two years of banking experience. Proficiency in Microsoft Office Suite and strong communication skills are essential. Join us to help our branch thrive.

Qualifications

• Minimum of two years banking experience required.
• Customer service experience required.
• Team oriented with a positive attitude.

Responsibilities

• Assist in the supervision of daily operations.
• Train and coach branch staff.
• Ensure compliance with bank policies.

Skills

Leadership

Customer service

Organizational skills

Communication skills

Problem solving

Education

High School diploma or equivalent

Bachelor’s degree in business related field

Tools

Microsoft Word

Microsoft Excel

Google Suite

IBS

Salesforce

Job description

Job Title: Assistant Branch Manager

Provides the day-to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development.

Essential Duties and Responsibilities

• Assist in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provide coaching to associates, create schedules, address service breakdowns and work with the Manager on hiring employees and performance issues.
• Partner with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observe, monitor, and provide coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensure all company policies and procedures pertaining to branch operations are followed.
• Handle customer concerns; escalates customer concerns to Branch Manager as needed.
• Assist in coordinating recruitment and training of Branch staff.
• Complete new accounts and teller activities as needed.
• Accept and complete projects and other miscellaneous duties as assigned.
• Complete quarterly unit assessment and ensure team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

Qualifications

• Excellent leadership, interpersonal, customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, possesses a positive attitude and works well with others.
• Strong oral and written communication skills.
• Excellent problem solving skills.

Supervisory Responsibilities

• Assist with supervision of Branch staff.

Education and/or Experience

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience preferred.
• Minimum of two years banking experience required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.
• Previous supervisory experience preferred.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite, IBS, Salesforce.

Certificates, Licenses and Registrations

Notary License where applicable.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. Enterprise Bank & Trust is a Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.