Assistant Branch Manager

Enterprise Bank & Trust; White Rock (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Enterprise Bank & Trust Assistant Branch Manager position seeks an experienced leader to oversee daily branch operations, ensure policy compliance, and guide tellers and customer service staff. The role emphasizes engagement, development, and service excellence.

You will supervise operations, coach staff, assist in hiring, and coordinate training while partnering with the Branch Manager to meet performance and sales goals and maintain regulatory standards.

Qualifications

• Excellent leadership, interpersonal and customer service skills.
• Strong organizational skills with high accuracy.
• Thorough knowledge of bank operations, policies and regulations.
• Team oriented with a positive attitude and collaborative spirit.
• Strong oral and written communication skills.
• Excellent problem solving abilities.

Responsibilities

• Supervise day-to-day branch operations and new accounts desks.
• Coach associates, schedule staff, and assist in hiring and performance issues.
• Direct activities with Branch Manager to ensure quality customer service.
• Coach staff on cross-selling and meeting referral goals.
• Ensure compliance with policies and procedures and security standards.
• Handle and escalate customer concerns to Branch Manager.
• Coordinate recruitment and training of branch staff.
• Complete new accounts and teller activities as needed.
• Support quarterly unit assessments and audit compliance.
• Perform other duties as assigned.

Skills

Leadership

Customer service

Organizational skills

Bank operations knowledge

Teamwork

Communication

Problem solving

Education

High School diploma

Bachelor's degree in business

Two years banking experience

Tools

Microsoft Word

Excel

Google Suite

IBS

Salesforce

Job description

Job Title

Assistant Branch Manager

Summary

Provides the day-to-day operational management of the branch. Ensures that the branch is adhering to bank policies and procedures. Supervises the activities of branch personnel, including tellers and financial services representatives. Provides leadership and guidance to ensure associate engagement and development.

Essential Duties and Responsibilities

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.
• Other duties as assigned.

Qualifications

• Excellent leadership, interpersonal, customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, possesses a positive attitude and works well with others.
• Strong oral and written communication skills.
• Excellent problem solving skills.

Supervisory Responsibilities

• Assists with supervision of Branch staff.

Education and/or Experience

• High School diploma or equivalent required.
• Bachelor's degree in business related field or equivalent experience, or equivalent combination of education and experience.
• Minimum of two years banking experience required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.
• Previous supervisory experience preferred.

Computer and Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite.
• IBS.
• Salesforce.

Certificates, Licenses and Registrations

• Notary License where applicable.

Equal Opportunity Statement

Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at [e-mail]. Enterprise Bank & Trust is a committed Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings.