Assistant Branch Manager

pt-holdings; Tucson (AZ); On-site; USD 60,000 - 63,000; Full time

Benefits offered by this job

Competitive Pay

Medical, dental, and vision insurance

Paid vacation, holidays, and life保险

401k with company match

Ongoing training and careerdevelopment

Town Shares program

Job summary

General Parts is seeking an Assistant Branch Manager to lead daily branch operations, support field technicians, and deliver excellent customer service. You will coordinate dispatch, coach technicians, handle customer interactions, and help drive a safe, productive branch culture in Tucson.

This hands-on role combines leadership with service delivery, offering growth opportunities within our team. Candidates with technical or mechanical experience and strong communication will thrive as you

Qualifications

• Technical, mechanical, field service, or commercial equipment experience preferred.
• Previous leadership, supervisory, or service management experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to understand technician skill sets and service needs.
• Organized, dependable, hands-on, and able to manage multiple priorities.

Responsibilities

• Support and coach field service technicians with technical and day-to-day service needs.
• Own and coordinate dispatch, matching the right technician to each service call based on skill set, location, and customer needs.
• Help build a positive, accountable, team-focused branch culture.
• Assist with technician scheduling, training, onboarding, and development.
• Answer customer calls, greet walk-in customers, and handle escalated service issues.
• Assist with branch administrative duties, service documentation, parts coordination, and billing support.
• Help with shipping, receiving, inventory, and technician truck stock.
• Support the Branch Manager with daily operations and fill in as needed during absences.

Skills

Technical experience

Mechanical knowledge

Field service

Leadership

Customer service

Job description

Join Our Team as an Assistant Branch Manager at General Parts!

General Parts is seeking a hands-on Assistant Branch Manager to help lead daily branch operations, support field technicians, and deliver excellent customer service

Pay: $60,000-$63,000 annually, based on experience

POSITION SUMMARY

The Assistant Branch Manager works closely with the Branch Manager and serves as a hands-on service leader within the branch. This role will support technicians, coordinate dispatch, assist customers, and help with day-to-day branch operations.

The ideal candidate has technical or mechanical experience, strong leadership skills, and enjoys working directly with technicians and customers.

ESSENTIAL FUNCTIONS

• Support and coach field service technicians with technical and day-to-day service needs.

• Own and coordinate dispatch, matching the right technician to each service call based on skill set, location, and customer needs.

• Help build a positive, accountable, team-focused branch culture.

• Assist with technician scheduling, training, onboarding, and development.

• Answer customer calls, greet walk-in customers, and handle escalated service issues.

• Assist with branch administrative duties, service documentation, parts coordination, and billing support.

• Help with shipping, receiving, inventory, and technician truck stock.

• Support the Branch Manager with daily operations and fill in as needed during absences.

MINIMUM QUALIFICATIONS

• Technical, mechanical, field service, or commercial equipment experience preferred.

• Previous leadership, supervisory, or service management experience.

• Strong customer service, communication, and problem-solving skills.

• Ability to understand technician skill sets and service needs.

• Organized, dependable, hands-on, and able to manage multiple priorities.

• Driving record that aligns with our safety standards.

• Completion of successful background check and drug screen.

• Must be at least 18 years of age.

Why Join Us?

• Competitive Pay

• Medical, dental, and vision insurance

• Paid vacation, holidays, and life insurance

• 401k with company match

• Ongoing training and career development

• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

PHYSICAL DEMANDS

• Combination of office, warehouse, and branch environments.

• Frequent sitting, walking, and standing.

• Occasional lifting of parts, packages, supplies, and equipment.

Join Us Today!

General Parts Group is an equal opportunity employer.