Branch Service Manager II

Gregory Poole Equipment Company; Mebane (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Gregory Poole Equipment Company is seeking a Branch Operations Manager to plan and oversee parts, service and product support sales at the Mebane location. You will supervise service and parts staff, drive service goals, and ensure efficient work order processing.

You will partner with sales and product support to grow profitability while maintaining top-notch customer service. The role emphasizes leadership, budgeting, scheduling, and development of staff, with responsibilities spanning site

Qualifications

• Four-year college degree in business or related field with relevant experience, including two years in a managerial role.
• Experience in service industry environments with leadership responsibility.
• Strong organizational and analytical skills.

Responsibilities

• Site Administration: supervise service and parts staff, monitor goals and performance.
• Coordinate scheduling/dispatch of field service technicians and manage work orders.
• Drive profitability by evaluating service activities and ensuring follow-up reporting and cash collection.
• Business development: collaborate with Sales and Product Support to improve profits and customer service.
• Group leadership: recruit, coach, conduct reviews, train, and develop staff.

Skills

Leadership

Operations management

Customer service

Budgeting

Scheduling

Education

Bachelor's degree in business or related field

Tools

MS Office

Job description

PRIMARY FUNCTION:

Planning and managing the branch operations to ensure efficient and profitable parts, service and product support sales. Provide effective customer relation activities designed to enhance continuing services use by customers. Support overall construction sales throughout the company.

ESSENTIAL DUTIES:

Site Administration - 50% time activity

• Provides daily supervision and guidance for service and parts branch associates and manages general office business activities as needed.
• Establish and monitor parts and service goals and results including location conditions, job and performance standards, time utilization and performance of associates, etc.
• Ensures timely and appropriate scheduling/dispatching of field service technicians.

• Ensures proper work order maintenance by monitoring daily time entry and workorder processing. Meets company's mandated "10 days from last labor activity" in closings of workorders.

• Evaluates overall quality of site parts and service activities and implement actions to provide the best customer service while ensuring necessary profitability.
• Monitors all company property to ensure proper maintenance (i.e. vehicles, building, tooling, etc.)
• Ensures all required reports and operational bookkeeping is submitted in a timely manner.
• Ensures cash sale collection procedures are followed.

Business development and management activities - 30 % time activity

• Provides managerial integration with the Sales Manager and Product Support Manager to continuously improve operational sales and profits.

• Participates as a member of the divisional management staff in planning and assessing new parts and service approaches and objectives to ensure future profits and customer service.

• Develops and administers annual parts and service budgets and monitors expenditures to ensure the most cost effective and efficient utilization of resources. (associates, fiscal, and capitol)

• Conducts periodic customer site visits to promote construction service and parts activities.

• Assist in developing parts and service merchandising programs by submitting ideas from customer site visits and discussions.

Group Leadership - 20 % time activity

• Provides daily and long-term leadership for the direct report associates to include but not be limited to the following activities:

• Recruiting/Hiring
• Coaching/Supporting
• Conducting Performance Reviews
• Training and Developing
• Counseling and Disciplining
• Dismissing

MINIMUM REQUIREMENTS:

Education

A four-year college graduate in business or related field with at least four years of service industry experience and two years managerial experience or an associate's degree with six years of service industry experience with two years of managerial experience. Or an equivalent combination of education and experience may be considered.

Work Experience

See above

Physical

Must be able to lift, bend, stoop, and drive routinely and regularly.

Other

Should have PC experience and be familiar with Windows Office, especially Excel and Word and MS Outlook.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.