Assistant Branch Manager

General Parts Group; Tucson (AZ); In loco; USD 60.000 - 63.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive Pay

Medical, dental, and vision insurance

Paid vacation, holidays, and life保险

401k with company match

Ongoing training and careerdevelopment

Town Shares program

Descrizione del lavoro

General Parts Group in Tucson, AZ is seeking an Assistant Branch Manager to lead daily branch operations and support field technicians while delivering exceptional customer service. Salary range: $60,000–$63,000 per year, DOE.

The role requires hands-on leadership, strong communication, and the ability to coordinate dispatch and service across technicians and customers. Join a team focused on reliable service and operational excellence.

Competenze

• Technical, mechanical, field service, or commercial equipment experience preferred.
• Previous leadership, supervisory, or service management experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to understand technician skill sets and service needs.
• Organized, dependable, hands-on, and able to manage multiple priorities.
• Driving record that aligns with safety standards.
• Successful background check and drug screen.
• Must be at least 18 years of age.

Mansioni

• Support and coach field service technicians with technical needs.
• Own and coordinate dispatch, assign calls by skill and location.
• Help build a positive, accountable, team-focused branch culture.
• Assist with technician scheduling, training, onboarding and development.
• Answer calls, greet walk-ins, and handle escalated service issues.
• Assist with branch admin, service docs, parts, and billing support.
• Support shipping, receiving, inventory, and technician truck stock.
• Back up the Branch Manager during absences.

Conoscenze

Technical experience

Leadership

Customer service

Communication

Problem-solving

Organization

Driving record compliant

Background check

Descrizione del lavoro

Join Our Team as an Assistant Branch Manager at General Parts!

General Parts is seeking a hands-on Assistant Branch Manager to help lead daily branch operations, support field technicians, and deliver excellent customer service.

Pay: $60,000-$63,000 annually, based on experience.

Position Summary

The Assistant Branch Manager works closely with the Branch Manager and serves as a hands-on service leader within the branch. This role will support technicians, coordinate dispatch, assist customers, and help with day-to-day branch operations.

The ideal candidate has technical or mechanical experience, strong leadership skills, and enjoys working directly with technicians and customers.

Essential Functions

• Support and coach field service technicians with technical and day-to-day service needs.
• Own and coordinate dispatch, matching the right technician to each service call based on skill set, location, and customer needs.
• Help build a positive, accountable, team-focused branch culture.
• Assist with technician scheduling, training, onboarding, and development.
• Answer customer calls, greet walk-in customers, and handle escalated service issues.
• Assist with branch administrative duties, service documentation, parts coordination, and billing support.
• Help with shipping, receiving, inventory, and technician truck stock.
• Support the Branch Manager with daily operations and fill in as needed during absences.

Minimum Qualifications

• Technical, mechanical, field service, or commercial equipment experience preferred.
• Previous leadership, supervisory, or service management experience.
• Strong customer service, communication, and problem-solving skills.
• Ability to understand technician skill sets and service needs.
• Organized, dependable, hands-on, and able to manage multiple priorities.
• Driving record that aligns with our safety standards.
• Completion of successful background check and drug screen.
• Must be at least 18 years of age.

Why Join Us?

• Competitive Pay
• Medical, dental, and vision insurance
• Paid vacation, holidays, and life insurance
• 401k with company match
• Ongoing training and career development
• Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

PHYSICAL DEMANDS

• Combination of office, warehouse, and branch environments.
• Frequent sitting, walking, and standing.
• Occasional lifting of parts, packages, supplies, and equipment.

General Parts Group is an equal opportunity employer.