Assistant Branch Manager

The Kansas City Public Library; Trails West (TN); On-site; USD 53,000 - 65,000; Full time

Job summary

The Kansas City Public Library is seeking an Assistant Branch Manager for Trails West in Independence, MO. This full-time exempt role reports to the Branch Manager and oversees daily branch operations, staffing, and service delivery.

You will supervise staff, provide research and readers' advisory services, and participate in hiring and training to ensure high-quality patron experiences. Notary and passport processing support are included, with a strong emphasis on customer service.

Qualifications

• Master's degree in Library/Information Science or equivalent.
• Excellent interpersonal skills with staff and the public.
• Intermediate computer skills including Microsoft Office.

Responsibilities

• Acts as the floor and daily operations second in charge in the branch.
• Ensures adequate staffing and scheduling.
• Maintains a safe and inclusive environment and communicates incidents to management.
• Directly supervises assigned staff and functions.
• Provides research, readers' advisory, technical, and referral services.
• Participates in hiring, training, and evaluating direct and indirect reports.
• Ensures completion of office tasks and notary services.
• Other duties as assigned.
• Assists with Passport applications processing at Trails West branch.

Skills

Customer service

Staff supervision

Communication

English proficiency

Education

Master's degree in Library/Information Science

Tools

Microsoft Office

Job description

Description

The Assistant Branch Manager reports to the Branch Manager and works as second in charge of daily branch management operations, including supervision and delegation. Completes duties as delegated by the Branch Manager. This position provides excellent customer service, and communicates effectively with people regardless of age, race, sexual orientation, ability, or background.

This is a full-time, exempt position with a starting salary of $59,283, plus excellent benefits.

Schedule

Tuesday11:30A.M.- 8:00P.M.

Wednesday11:30A.M.- 8:00P.M.

Thursday11:30A.M.- 8:00P.M.

Friday 8:30A.M.- 5:00P.M.

Saturday 8:30A.M.- 5:00P.M.

Location

Trails West Branch: 11401 East 23rd Street, Independence, MO 64052

Job Duties (Essential Functions)

1. Acts as the floor and daily operations second in charge in the branch.
2. In coordination with the Branch Manager, ensures adequate staffing. This includes scheduling staff and substitutes. This may include adjusting or reasonably augmenting own schedule if other staff cannot be found to provide coverage.
3. Maintain a safe and inclusive environment, completing incident reports and communicating trends with library management. Upholds patron behavior guidelines in collaboration with Safety staff.
4. Facilitates circulation and registration services to assure patrons ready access to library materials. Explains and interprets circulation policies and procedures.
5. Directly supervises assigned staff and functions.
6. Provides research, readers' advisory, technical, and referral services using all relevant Library resources.
7. Participates in hiring, training, and evaluating direct and indirect reports in collaboration with the Branch Manager to ensure staff can give the highest quality service.
8. Ensures completion of office tasks, including completing and submitting reports, deposits, ordering supplies, submitting tickets, etc.
9. Provides notary services to all library patrons.
10. Other duties as assigned.

Branch Specific Duties

Trails West receives United States Passport applications, employees at those branches assist in processing applications and train new staff on the process. Staff must meet requirements of 22 CFR § 51.22 to act as a Passport Acceptance Agent. This branch also services as a notary agency.

Work Environment

Work is performed at the Trails West location and Library Branches throughout the district. Primary workspace is an office withing a library. Other work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

1. Demonstrated ability to interact successfully with staff and the public.
2. Demonstrated ability to organize work effectively and supervise staff.
3. Intermediate Computer skills including Microsoft Office.
4. Knowledge of library practices and values, including confidentiality of customer information, freedom of information, and intellectual freedom.
5. Ability to work during all hours of branch operations should the need arise.
6. Staff performing Notary Services must meet the requirements listed in MO Notary Handbook.
7. Ability to effectively communicate in and understand English is required. Additional consideration may be given to individuals that are proficient in any non-English languages utilized in the Kansas City area including American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• Master's degree in Library/Information Science or equivalent combination of education and experience with emphasis on public service.

Preferred Experience

• Extensive customer service experience in a patron or customer facing environment.
• Experience as a supervisor.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.