Sr. Branch Manager

Kansas-City-Public-Library; Kansas City (MO); On-site; USD 73,000 - 89,000; Full time

Job summary

Kansas City Public Library's Plaza Branch seeks a Sr. Branch Manager in Kansas City, MO to lead a large inter-departmental team and direct priorities for a robust program of library services.

You will guide staff, set standards, and ensure excellent customer service while collaborating with leadership to advance community engagement. This full-time exempt role includes a starting salary of $80,875 with excellent benefits and opportunities to shape services for a diverse patron base at a premier

Qualifications

• MLS degree or equivalent combination of education and experience.
• Extensive customer service experience in patron-facing environments.
• Experience in supervising staff and coordinating programs.
• Thorough knowledge of public library principles and practices.
• Strong written and oral communication skills.
• Ability to plan, set goals and achieve objectives.
• Experience with library circulation systems and catalogs.

Responsibilities

• Sets priorities and goals for Plaza location and directs related departments.
• Guides staff and acts as mentor to supervisors and managers.
• Provides professional expertise on committees and community partnerships.
• Directs staff, hires, trains, coaches, and evaluates employees.
• Ensures high-quality library services and maintains staffing within budget.
• Manages Plaza programming budget in collaboration with other managers.
• Supports public programs and builds community partnerships.

Skills

Leadership

Customer service

Staff supervision

Budget management

Communication skills

Public speaking

Project management

Interpersonal skills

Education

MLS degree

Tools

ILS (Integrated Library System)

Catalog software

Job description

Description

Under the general direction of the Director of Branch Services, Plaza’s Sr. Branch Manager is responsible for the leadership of a large inter-departmental team enhancing Plaza as a destination location. Exercises direction, coordinates and evaluates all services and programs for the Plaza Branch with accountability for providing high-quality library service based on an awareness of the needs and nature of customers served and within the limits of available resources. Collaborates with the Plaza Youth Services Manager to assure quality services and programs throughout the Plaza location.

This is a full-time, exempt position with a starting salary of $80,875, plus excellent benefits.

Location

Plaza Branch: 4801 Main St, Kansas City, MO 64112.

Job Duties (Essential Functions)

1. Sets priorities and goals for the Plaza location and directs the cooperation of specialized focused departments in developing a program of inter-related library services; assists public facing supervisors and managers assigned to other library functions/department at Plaza in developing and organizing programs and procedures.
2. Shares experience to guide employees and other public facing supervisors and managers.
3. Provides professional expertise while serving on committees and groups or in partnership with community leaders.
4. Directs employees to assure productivity; interviews, selects, trains, schedules, coaches, develops and evaluates assigned staff, as well as colleagues assigned to other functions/departments as needed as a mentor. Organizes, assigns, prioritizes, and reviews work; conveys and disseminates information to employees and as needed employee concerns to management in a timely manner; successfully resolves conflicts among colleagues.
5. Directs and provides the delivery of high-quality library services including reference, information, reader's advisory, community referrals, and services for teens and children to facilitate effective use of library resources; maintains a high level of competency in all desk procedures; maintains adequate staffing levels within budgetary limits; sets standards in accordance with library policy; provides consultation to employees
6. In collaboration with the Customer Service Manager and Plaza Youth Services Manager, manages the Plaza programming budget.
7. Supports designated staff in facilitating public programs targeted toward an adult audience.
8. Maintains communication and builds effective working relationships with the public and other library colleagues; evaluates effectiveness of services offered; maintains strong partnerships with other library departments promoting collaboration, and effectively managing change through communication.
9. Conducts public outreach programs to increase awareness and support of library programs and services; develops relationships and partnerships with organizations in branch service area; participates in public speaking engagements and networking events.
10. Keeps abreast of current trends and developments in profession; performs duties requiring the exercise of professional skill, initiative, and independent judgement.
11. Assists with formulation of library goals, objectives, policies, and procedures.
12. Prepares monthly report of activities and submits annual budget requests in partnership with supervisors and managers.
13. Demonstrates fiscal responsibility in management of appropriate budgets.
14. Other duties as assigned.

Branch Specific Duties

• Plaza contains an Automated Materials Handling (AMH) device. Performs circulation control duties.

Work Environment

Work is performed at the Plaza location and Library Branches throughout the district. Primary workspace is an office withing a library, other work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

1. Demonstrated ability to interact successfully with staff and public. Exhibits self-motivation with the ability to prioritize, meet deadlines, and manage changing priorities.
2. Demonstrated ability to organize work effectively; lead, direct, and coach personnel; and plan programs and services.
3. Thorough knowledge of principles and practices of professional library work as practiced in public libraries.
4. Thorough knowledge of current management practices.
5. Superior oral and written communication skills.
6. Proven skills in planning, goal identification, and achievement of objectives.
7. Demonstrated ability to learn operation of electronic circulation system and catalog.
8. Demonstrated advanced computer skills; competency in technology skills used in libraries.
9. Demonstrated ability to give and follow oral and written instructions.
10. Ability to effective communicate in and understand English is required. Additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• Minimum qualifications include extensive customer service experience in a patron facing environment, experience as a supervisor, an MLS degree or an equivalent combination of education and related experience.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.