Library Associate

The Kansas City Public Library; Plaza (ND); Presencial; USD 23.000 - 33.000; A tiempo parcial

Descripción de la vacante

The Kansas City Public Library is seeking a customer-focused library assistant for the Plaza Branch. The role provides reference, information, readers advisory and ILL services, assists with collection development and performs circulation tasks to ensure patrons have access to materials.

Shifts include Saturdays and Sundays plus weekday evenings; the incumbent will help maintain branch operations, answer phones and participate in special projects while upholding service standards for a diverse

Formación

• Demonstrated ability to meet and serve the public.
• Demonstrated ability to be a team player.
• Demonstrated ability to learn library operations and policies.
• Ability to lift up to 35 lbs.
• Ability to communicate in English; knowledge of other languages is a plus.

Responsabilidades

• Provides reference, information, readers advisory and ILL services to patrons in person and by phone.
• Manages circulation and registration services, issues library cards and collects fines.
• Maintains branch operations in absence of managers and coordinates with IS for equipment issues.
• Assist with collection maintenance and notary services at Plaza Branch.
• Maintain courteous relationships with customers and staff and participate in special projects.

Conocimientos

Customer service

Team player

English communication

Basic computer skills

Educación

High school diploma or GED

3+ years library/customer service experience

Herramientas

Basic computer systems

Descripción del empleo

Description

Under general supervision of Sr. Branch Manager, provides reference, information, community referral, readers advisory and ILL and other basic library services to customers in person and by telephone; participates in collection development and maintenance; may maintain branch operations in absence of Sr. Branch Manager and Customer Services Manager.

• Reports to Plaza Sr. BranchManager
• 24 hours per week.
• $20.28 per hour.

Schedule

Saturday & Sundays 9:30 a.m. - 6:00 p.m.

Mondays & Tuesdays 5:00 p.m. - 9:00 p.m.

Location

Plaza Branch: 4801 Main Street, Kansas City, MO 64112

Job Duties (Essential Functions)

1. Provides reference, information, readers advisory, community referral and ILL services to facilitate effective use of library resources: accesses on line databases within specified guidelines referring more complex requests to librarian; instructs patrons in the use of library resources including computer equipment; recommends and retrieves materials in support of customer requests; provides information on community services and events; promotes and accepts requests for materials in circulation or located elsewhere in system.
2. Provides circulation and registration services to assure patrons ready access to library materials: checks materials in and out; issues library cards; collects fines and deposits; clears customer records; explains circulation policies and procedures; makes computer customer inquiries; checks shelves for overdue materials.
3. Performs circulation and registration services support tasks to maintain dependable circulation records: enters customer information; processes customers' reserve requests; resolves discrepancies; resolves customer complaints/staff problems related to circulation and registration services, referring unresolved problems to Branch Manager.
4. In absence of Sr. Branch Manager and Customer Services Manager, maintains adequate staffing, assures provision of services and resolves problems.
5. Maintains effective, courteous working relationships with all library customers and staff.
6. Assists with collection maintenance.
7. Assists in maintenance of computers, fax equipment, and copiers, refers unsolved problems to IS department, etc.
8. Courteously answers telephone by identifying self and location and provides the needed assistance or directs the call to the appropriate person.
9. Performs other related work and undertakes special projects as assigned.

Branch Specific Duties

• The Plaza Branch provides voter registration assistance and notary services to library patrons.

Work Environment

Work is performed at a Plaza Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

1. Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
2. Demonstrated ability to be a team player.
3. Demonstrated ability to learn library operations, services and policies, including computer procedures.
4. Uses decision making skills to reflect values-based principles.
5. Must be able to access materials from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions.
6. Demonstrated ability to organize daily work routines for location effectively.
7. Many duties performed while standing and bending; ability to lift up to 35 lbs.
8. Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies.
9. Demonstrated ability to follow oral and/or written instructions.
10. Ability to effectively communicate in and understand English is required. Additional consideration may be given to individuals that are proficient in any non-English languages utilized in the Kansas City area including American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience:

• High school diploma or G.E.D.
• At least 3 or more years of Library or Customer Service experience preferred.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.