Assistant Branch Manager

Aloha Pacific; Kailua, Northern (HI, KY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

Paid medical insurance

Vision insurance

Drug insurance

Dental insurance

12 paid holidays

401k plan with 200% employer match

Paid time off

And more benefits

Job summary

Aloha Pacific in Kailua, HI is seeking an Assistant Branch Manager to support the Branch Manager in optimizing profitability, administration and daily operations. You will lead staff, supervise service and lending processes, and foster a team that delivers excellent member experience.

Responsibilities include scheduling, coaching, reporting on sales and service metrics, handling escalations, and ensuring compliance with policies.

Qualifications

• Bachelor’s degree (BA/BS) with four years related experience or equivalent.
• One year loan underwriting experience.
• Proficient in word processing and spreadsheet applications.
• Prior supervisory experience.

Responsibilities

• Assist the Branch Manager in profitability, administration and supervision of branch sales and operations.
• Train, coach and lead staff in sales, service and lending processes to achieve goals.
• Generate reports to track performance against sales and service targets.
• Oversee day-to-day branch operations and staff scheduling.
• Provide guidance in complex situations and support continuous process improvement.
• Assist in servicing and back-up responsibilities for the Branch Manager.

Skills

Leadership

Team supervision

Customer service

Lending knowledge

Sales

Education

Bachelor’s degree (BA/BS)

One year loan underwriting experience

Supervisory experience

Tools

Microsoft Word

Microsoft Excel

Job description

Assistant Branch Manager

Full-Time Regular Full-Time Management Kailua Branch, Kailua, HI, US

Salary Range: $56,684.26 To $85,206.39 Annually

($1,000 Hiring Bonus)

JOB SUMMARY

Assists the Branch Manager in the ensuring the profitability, administration and supervision of branch sales and operations within established policies and guidelines. Creates and fosters a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism. Trains, supports, leads and coaches staff in sales, service and lending processes and procedures to achieve branch and individual performance goals and to develop skills in product knowledge, sales and customer service. Generates defined reports to track actual performance to defined sales and services goals, member satisfaction and new business development. Responsible for the direct supervision of day-to-day branch operations. Coordinates work schedules, allocates workload, and provides oversight, guidance and assistance to branch personnel. Train branch staff in operational processes and procedures; monitor staff performance and recommend personnel actions; assists staff in complex situations and problem escalation; and recommends changes for continuous process improvement. Assists in SEG servicing and assume back-up responsibilities for Branch Manager as needed.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree (BA/BS); four (4) years related experience and/or training; or equivalent combination of education and experience.
• One (1) year loan underwriting experience
• Knowledge in the use of word processing and spreadsheet programs
• Supervisory experience

LICENSES/CERTIFICATES

• NMLS License
• Valid Driver’s License and access to a motor vehicle

BENEFITS

• Paid medical, vision, drug and dental insurance
• 12 paid holiday
• 401k plan; 200% employer match on first 5% of pay
• Paid time off
• And may more

Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.