Branch Manager (Oahu)- Territorial Savings

TSB; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

Job summary

TSB is seeking a Branch Manager for its Oahu location to drive sales goals and enhance customer experience. The successful candidate will develop strategies for business growth while ensuring operational excellence and compliance within the branch.

Ideal applicants will have at least seven years of banking experience, including five in a management role, and a Bachelor’s degree. A strong understanding of banking policies, as well as excellent leadership and communication skills, are essential. The position offers a competitive salary ranging from $55,000 to $85,000, along with bonuses and benefits.

Qualifications

• Minimum seven years of experience in banking, with five years in management.
• Active NMLS for mortgage loan sales goals preferred.

Responsibilities

• Develop and implement strategies for sales goals.
• Ensure exceptional customer service and maintain high service standards.
• Oversee day-to-day branch operations and compliance.

Skills

Strong leadership

Excellent communication

Organizational skills

Problem-solving skills

Proficiency with banking systems

Fluent in English

Korean preferred

Education

Bachelor’s degree in accounting or business administration

Job description

Branch Manager (Oahu)- Territorial Savings

• Develop and implement strategies to achieve individual and branch sales goals, including new business development, referrals, and account retention.
• For select branches, generate mortgage loan volume to support branch sales goals and overall business growth.
• Collaborate with team members to identify customer needs and recommend tailored financial solutions.
• Build relationships with customers and the local community to promote the bank’s products and services.
• Conduct outreach activities, such as attending community events and networking, to drive branch growth and visibility.
• Lead, mentor, and coach branch employees, including operational and sales staff, to achieve performance goals.
• Conduct regular team meetings to communicate branch objectives and align staff efforts.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Maintain staffing needs, including recruiting, scheduling, and performance management.
• Develop a strong relationship between all partners and the branch to deliver comprehensive banking.
• Onboarding of all new employees along with the Operations Manager.

Customer Experience

• Ensure the delivery of exceptional customer service by maintaining high service standards and resolving escalated customer issues.
• Promote a customer-focused culture by fostering strong relationships and addressing customer feedback.
• Educate customers on bank products, services, and digital tools to enhance their banking experience.

Operational Oversight

• Oversee day-to-day branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Collaborate with the Operations Manager to ensure operational excellence, effective cash management, and smooth workflow execution.
• Conduct regular audits and reviews to identify process improvements, mitigate risks, and maintain compliance with regulatory standards.

Compliance & Risk Management

• Ensure branch compliance with federal and state banking regulations, including BSA, CRA, and Fair Lending requirements.
• Monitor and address operational risks, escalating issues as necessary to safeguard bank assets and customer information.
• Maintain accurate records and documentation to support compliance and regulatory reporting requirements.

Job Qualifications/Requirements

Education/Credentials

• Bachelor’s degree in accounting, business administration, or related field or equivalent experience.
• For select branches, the branch manager must hold an active NMLS and will have mortgage loan sales goals that contribute to business growth.

Prior Experience

• Required: Minimum seven years of experience in banking and five years of experience in a management position.

Skills

• English: Written and Verbal: Fluent
• Required: Strong leadership, organizational, and problem-solving skills.
• Required: Excellent communication and interpersonal skills, with the ability to mentor and support team members effectively.
• Required: Proven ability to achieve sales goals and develop effective business strategies.
• Required: Comprehensive knowledge of banking policies, regulations, and operational procedures.
• Required: Proficiency with banking systems, digital platforms, and standard office software applications.
• Additional Languages: Korean preferred

The salary range for this full-time position is $55,000.00 - $85,000.00 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.