Assistant Branch Manager

Align Credit Union; Framingham, Northern (MA, KY); Hybrid; USD 39,000 - 48,000; Full time

Job summary

Align Credit Union in Massachusetts is seeking a Branch Manager Assistant to support daily branch operations and staff guidance. You will train the Head Teller, drive sales goals, and ensure members receive professional service. You may act as Branch Manager when needed.

Responsibilities include interviewing, hiring, coaching staff, and maintaining policy compliance, while upholding security and audit standards. This role features a transparent pay range and a fluctuating schedule.

Qualifications

• Assist in daily branch operations and policy implementation.
• Interviews, hires and trains employees, conducts appraisals and manages performance.
• Coaches and motivates staff to achieve branch goals.
• Supervises branch personnel and handles staffing and promotions.
• Acts as member service representative for accounts, loans, and inquiries.
• Assumes Branch Manager duties in their absence.
• Ensures compliance with governmental and regulatory policies and audit guidelines.
• Maintains security controls and training for security/robbery procedures.
• Participates in community affairs to enhance the credit union’s image.

Responsibilities

• Assist in daily branch operations and policy implementation.
• Interviews, hires and trains employees, appraisals and performance management.
• Coach, train and motivate staff to meet individual and branch goals.
• Supervise branch personnel, staff assignments, promotions and salary recommendations.
• Attend to member needs including new accounts and loans; perform teller duties as needed.
• Cover Branch Manager duties in their absence and ensure smooth operation.
• Ensure operations comply with policies, regulations and audit guidelines.
• Maintain security controls; train staff on security/robbery procedures.
• Represent Align Credit Union in community activities to boost image.

Skills

Staff coaching

Hiring & training

Customer service

Branch operations

Security procedures

Job description

Responsible for assisting the Branch Manager in the direction and guidance of the daily operations of the branch. Trains, directs, and assists the Head Teller to achieve branch sales goals while maintaining an error free branch. Ensures that members are promptly and professionally served. Acts as Branch Manager when necessary.

Essential Functions & Responsibilities:

Exercising administrative control over the day-to-day functions of the branch office, including implementation of Credit Union policy and explanation of Credit Union programs, policies and objectives.

Carries out supervisory responsibilities including interviewing, hiring and training employees, appraisal performances, rewarding and disciplining employees, addressing complaints and resolving problems.

Responsible for working with the Branch Manager & Head Teller to help coach, train & motivate staff to achieve individual and branch goals as well as motivating the staff to achieve those goals.

Supervises all branch personnel, delegates and assigns staff as required and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions and salary recommendations. Ensures that staff is trained in all phases of their respective jobs.

Acts as a member service representative in attending to the needs of existing and prospective members including new accounts, processing loans, handling member complaints and inquires and when necessary performing teller functions.

Assumes the duty of Branch Manager in their absence and all of the duties and responsibilities that the position entails.

Ensuring that all branch operations are in accordance with governmental and regulatory policies & procedures and audit guidelines.

Maintaining prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or expense, while being mindful of Align Credit Union’s reputation & building relationships with members in a positive manner. Ensures staff receives continuous training on Security and Robbery procedures.

Assumes the responsibilities as head teller in their absence.

Assists in developing and implementing new procedures for the Credit Union while staying current on all existing policies and procedures.

Ensures that adequate supplies and equipment are available for personnel.

To complete all basic training required and to obtain NMLS.

Ensure the branch is error free.

Participates in community affairs as necessary to enhance the Credit Union’s professional image.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base rate offered for this role is $28.00 - $35.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications

Role:

Responsible for assisting the Branch Manager in the direction and guidance of the daily operations of the branch. Trains, directs, and assists the Head Teller to achieve branch sales goals while maintaining an error free branch. Ensures that members are promptly and professionally served. Acts as Branch Manager when necessary.

Essential Functions & Responsibilities:

Exercising administrative control over the day-to-day functions of the branch office, including implementation of Credit Union policy and explanation of Credit Union programs, policies and objectives.

Carries out supervisory responsibilities including interviewing, hiring and training employees, appraisal performances, rewarding and disciplining employees, addressing complaints and resolving problems.

Responsible for working with the Branch Manager & Head Teller to help coach, train & motivate staff to achieve individual and branch goals as well as motivating the staff to achieve those goals.

Supervises all branch personnel, delegates and assigns staff as required and exercises the usual authority of a manager concerning staffing, performance appraisals, promotions and salary recommendations. Ensures that staff is trained in all phases of their respective jobs.

Acts as a member service representative in attending to the needs of existing and prospective members including new accounts, processing loans, handling member complaints and inquires and when necessary performing teller functions.

Assumes the duty of Branch Manager in their absence and all of the duties and responsibilities that the position entails.

Ensuring that all branch operations are in accordance with governmental and regulatory policies & procedures and audit guidelines.

Maintaining prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risk or expense, while being mindful of Align Credit Union’s reputation & building relationships with members in a positive manner. Ensures staff receives continuous training on Security and Robbery procedures.

Assumes the responsibilities as head teller in their absence.

Assists in developing and implementing new procedures for the Credit Union while staying current on all existing policies and procedures.

Ensures that adequate supplies and equipment are available for personnel.

To complete all basic training required and to obtain NMLS.

Ensure the branch is error free.

Participates in community affairs as necessary to enhance the Credit Union’s professional image.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base rate offered for this role is $28.00 - $35.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications

Fluctuating schedule Monday-Friday 8:30AM-5:00PM and Saturdays 8:30AM-12:30PM.
40 hours per week