Branch Manager

Align Credit Union; Danvers (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union in Danvers, MA is seeking a Branch Manager to lead daily operations, drive sales and service culture, and ensure the highest level of member service. This role focuses on regulatory compliance, staff development, performance coaching, and providing exceptional member experiences while growing the branch's book of business through community relationships.

You will hire, train, motivate the team, monitor branch metrics, and ensure coverage.

Qualifications

• Leading a team to meet and exceed sales and service goals while ensuring compliance with state and federal regulations.
• Interviewing, hiring, training, coaching and motivating branch staff.
• Monitoring branch performance metrics and driving growth with new and existing relationships.
• Representing the credit union in the community and with vendors to grow the book of business.
• Maintaining awareness of policies and procedures to protect the credit union and members.

Responsibilities

• Lead daily branch operations and service culture.
• Ensure high level of member service and regulatory compliance.
• Oversee staff performance, scheduling, and development.
• Drive sales and service goals and manage branch metrics.

Skills

Leadership

Sales & service

Regulatory compliance

Team management

Job description

Salary Range: $67,000.00 To $84,000.00 Annually

Role

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00 - $84,000.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Fluctuatng schedule Monday-Friday 7:45AM-5:00PM, Saturdays 8:45AM-12:30PM and some weekends.
40+ hours per week