Branch Manager

GreyMatter IT; Danvers (MA); On-site; USD 67,000 - 84,000; Full time

Job summary

Align Credit Union is seeking a Branch Manager to oversee the daily operations and sales culture of the Massachusetts branch. You will lead a team to deliver exceptional member service and drive branch growth through new relationships with the community.

You will hire, train, coach, and evaluate staff, ensure regulatory compliance, and manage daily scheduling to cover all branch functions. The role emphasizes leadership, service quality, and sound judgment in decision-making.

Qualifications

• Lead branch to meet sales and service goals while adhering to state and federal regulations.
• Explain Align Credit Union programs, procedures, and objectives to staff and members.
• Hire, train, coach, and motivate branch team to improve performance.

Responsibilities

• Oversee daily branch operations and service culture to deliver top member experience.
• Drive growth by building relationships with local organizations and members.
• Monitor branch activity: transactions, errors, loan volume, new accounts, and sales.
• Ensure compliance with governing regulations and internal policies.

Skills

Team leadership

Sales leadership

Customer service

Regulatory compliance

Staff coaching

Job description

Salary Range: $67,000.00 To $84,000.00 Annually

Role:

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00 - $84,000.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Role:

To oversee the daily operations, sales and service culture of the branch. To ensure all members are provided the highest level of member service.

Essential Functions & Responsibilities:

Responsible for leading the team to meet and exceed sales and service goals while maintaining high focus on state and federal regulations as well as Align Credit Union policies.

Exercising administrative control over the day-to-day functions. Delegate and assign work as required and exercise management authority concerning staffing, performance appraisals, promotions, and salary recommendations. Ensure implementation of Credit Union policies and explanation of Credit Union programs, procedures, and objectives.

Encourage and maintain a positive work environment by communicating in a manner consistent with professional standards to successfully work with members, teammates, management and vendors.

Effectively interview, hire, train, coach and motivate the branch team on an ongoing basis. Set performance goals, provide feedback and recognition and identify areas where additional internal or external training is needed.

Monitor branch activity and performance, including number of transactions, errors, loan volume, sales, new accounts, etc. to identify areas of growth and improvement.

Proactively seeks opportunities to grow your branches book of business. Leads sales process in your community through development of new relationships with organizations and members of the community, while maintaining and deepening existing relationships. Additionally represent the Credit Union through volunteer efforts in your branch community and encourage participation by staff.

Make appropriate and effective decisions and exercise sound judgement when necessary. Provide exceptional member service and independently resolve issues and complaints.

Ensuring that there is always adequate coverage for all positions within the branch when allowing time off. Be able and willing to fill in for all aspects of branch functions which include Teller and Member Service Representative duties.

Ensure the branch is in compliance with governmental and regulatory agencies and credit union laws, regulations, policies and procedures to protect the Credit Union and its members against criminal and fraudulent operations and unnecessary risk or exposure.

At Align Credit Union, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. The expected base pay rate offered for this role is $67,000.00 - $84,000.00 per hour. Compensation may vary based on relevant experience, skills, competencies, and certifications.

Fluctuating schedule Monday-Friday 7:30AM-5:00PM and Saturday 8:45AM-12:30PM.
40+ hours per week