Assistant Branch Manager

Climb Credit Union; Arvada (CO); On-site; USD 56,700 - 69,300; Full time

Benefits offered by this job

401(k) employer match

Medical, dental, vision insurance

Paid time off

Volunteer time off

11 paid holidays

Employee assistance plan

Tuition reimbursement

Employee loan rate reduction

Discounts on loans and services

Financial investment counseling

Job summary

Climb Credit Union is seeking a motivated Assistant Branch Manager to support branch operations and coach frontline staff to provide exceptional member service. This full-time position offers a starting salary of $63,000 with opportunities for higher compensation based on qualifications and experience.

The ideal candidate will have 3-5 years of financial services experience, strong leadership and communication skills, and a passion for member service.

Qualifications

• 3-5 years of financial services or related member-focused experience.
• Prior experience coaching, mentoring, or supervising staff strongly preferred.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Support the Branch Manager in daily branch operations.
• Coach, train, and mentor Member Service Representatives.
• Ensure compliance with policies and procedures.
• Act as Branch Manager in their absence.

Skills

Financial services experience

Coaching and mentoring

Strong communication skills

Leadership skills

Problem-solving skills

Education

Associate degree or equivalent work experience

Job description

Climb Credit Union is looking for a motivated and people‑focused Assistant Branch Manager to support branch operations, coach frontline staff, and ensure members receive exceptional service everyday.

Why You’ll Love Working at Climb Credit Union

As a member‑owned, not‑for‑profit credit union, we put people first—our members, employees, and communities. Founded in 1951 with a strong history of stability and growth, named a Denver Post Top Workplace in 2024, 2025, and 2026, and led by leaders who value collaboration, transparency, and development.

Perks of Climb Credit Union

• 401(k) employer match: 100% match on first 3% and 50% on next 2.5%
• Medical, dental, vision insurance
• Paid time off: 2 additional personal days (floating)
• Volunteer time off: 16 hours
• 11 paid holidays
• Employee assistance plan: 8 free wellness sessions
• Tuition reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial investment/counseling
• Employee events throughout the year

What You’ll Be Doing

• Support the Branch Manager in daily branch operations, staffing, and service delivery.
• Lead by example through hands‑on member service and problem resolution.
• Coach, train, and mentor Member Service Representatives to strengthen performance, confidence, and engagement.
• Act as a technical and regulatory resource for complex member transactions and products.
• Participate in branch meetings and collaborate with senior leadership on initiatives and projects.
• Identify and facilitate relationship‑based cross‑sell opportunities that align with member needs.
• Ensure compliance with policies, procedures, and reporting requirements.
• Act as Branch Manager in their absence and assist with supervisory responsibilities.

What We’re Looking For

• 3–5 years of financial services or related member‑focused experience.
• Prior experience coaching, mentoring, or supervising staff strongly preferred.
• Associate degree, relevant certification, or equivalent work experience.
• Strong communication, leadership, and problem‑solving skills.
• Ability to balance operational responsibilities with people leadership.

Compensation

This is a full‑time, exempt position with a starting annual salary of $63,000, with the opportunity for higher compensation based on experience, education, and qualifications.

Join Us

We value diverse experiences and encourage candidates who meet most, but not all qualifications to apply.