Branch Manager

Fitzsimons Credit Union; Aurora (CO); On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Tuition reimbursement & educational assistance

Internal growth and leadership development opportunities

HSA - with employer contributions

Wellness programs and employee recognition

Generous paid time off and holidays

401(k) plan with a 5% employer match

Employer-paid disability and life insurance

Paid parental leave

Job summary

A well-respected credit union in the Denver/Metro area is seeking a Branch Manager to lead its dynamic Communications Center team. This role involves overseeing daily operations, enhancing member experience, and driving a strong service-oriented culture. The ideal candidate will have 3-5 years of experience in financial services, strong leadership skills, and a passion for developing teams. The position offers a comprehensive benefits package, including tuition reimbursement, wellness programs, and a generous 401(k) plan with employer match.

Qualifications

• 3-5 years of experience in credit union operations or financial services.
• Ability to lead, motivate, and develop a service-driven team.
• Strong knowledge of operations, lending, and service workflows.
• Tech-savvy with strong analytical and problem-solving skills.

Responsibilities

• Hire, train, coach, and supervise a high-performing team.
• Monitor performance standards and conduct evaluations.
• Implement departmental strategies aligned with goals.
• Identify opportunities for workflow and service improvements.

Skills

Leadership

Team Development

Operational Knowledge

Analytical Skills

Communication Skills

Bilingual (Spanish)

Job description

Salary Range: $63,000 - $73,000 Ready to lead a dynamic team at the heart of our member service operations?

Applicants must reside in the Denver/Metro area to be considered.

At Fitzsimons Credit Union, we live by our values of Pride, Integrity, and Passion in our words, actions, and motivations-PIP WAM! If you're ready to take your leadership to the next level, the Communications Center Manager role could be the perfect fit.

Joining our team isn't just about taking the next step in your career- it's about creating meaningful impact in the lives of our members every day. As Communications Center Manager, you'll oversee the daily operations of our contact center channels (phone, ITMs, and digital), ensuring an outstanding member experience while optimizing operational workflows.

About the Role

As the Branch Manager, you'll lead a team of specialists and assistant managers focused on delivering seamless, member-first service in our headquarters branch. Your leadership will support strategic initiatives, elevate service delivery, and champion cross-functional collaboration.

You will:

• Hire, train, coach, and supervise a high-performing Branch team
• Monitor performance standards and conduct annual evaluations
• Develop and implement departmental strategies aligned with credit union goals
• Analyze operations and identify opportunities for workflow and service improvements
• Implement strategies to grow the branch
• Handle escalated member issues and ensure timely resolutions
• Drive a strong member-first culture and ensure consistent service delivery
• Support and participate in broader operational strategies with the VP of Operations

Why Join Us?

We support your success and well-being with a comprehensive benefits package, including:

• Tuition reimbursement & educational assistance
• Internal growth and leadership development opportunities
• HSA - with employer contributions
• Wellness programs and employee recognitionGenerous paid time off and holidays
• 401(k) plan with a 5% employer match
• Employer-paid disability and life insurance
• Paid parental leave

Who We're Looking For

• A passionate leader with 3-5 years of experience in credit union operations or financial services
• Demonstrated ability to lead, motivate, and develop a service-driven team
• Strong knowledge of operations, lending and service workflows
• Tech-savvy with strong analytical and problem-solving skills
• A collaborative mindset with excellent communication and interpersonal skills
• Experience working managing sales goals
• Bilingual in Spanish is a plus, but not required