Member Service Representative Bilingual (Spanish) Preferred

Climb Credit Union; Arvada (CO); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401K Employer match 100% Match on 3%

Medical, Dental, Vision Insurance

PTO and floating holidays

Volunteer Time Off 16 hours

11 Paid Holidays

Employee assistance program

Tuition Reimbursement

Employee loan rate reduction

Discounts on loans and services

Employee events

Descripción de la vacante

Climb Credit Union in Arvada, CO is seeking a Member Service Representative Bilingual who serves as a financial consultant, conducts member financial profiles, and handles deposits, loans, and cross-sell opportunities to grow relationships.

You will work with the Branch Manager to improve member satisfaction, stay current on promotions, and deliver on our promise of outstanding service and competitive products in a friendly, member-owned setting.

Formación

• 1-3 years of customer service or sales experience.
• 6 months to 1 year of financial institution experience.
• Experience in consumer lending, commercial lending, or a combination of both within a credit union, bank, or other financial institution.
• A high school education or GED.
• Demonstrated abilities related to sales and achievement of sales goals.
• Proven ability and willingness to identify needs and sell appropriate products.
• Bilingual Preferred, not a requirement.

Responsabilidades

• Process member financial transactions accurately and efficiently.
• Maintains accounts and performs related updates (address changes, phone numbers, travel advisories, diary memos).
• Respond to member inquiries about loans, balances, rates, and account information.
• Open new accounts, analyze credit bureau reports, assess needs, and cross-sell financial products.

Conocimientos

Customer service

Sales

Bilingual

Educación

High school diploma or GED

Descripción del empleo

Description

The Member Service Representative Bilingual is the face of our organization and holds an essential role in delivering on our PROMISE by providing outstanding member experiences. Responsible for serving as a financial consultant to members, conducting member financial profiles, identifying member needs, cross-selling, and up-selling. Attracts, expands, and retains member relationships and is responsible for contributing to the financial well-being of our members. Accountable for lobby management and in-branch member service interactions and performs a wide range of sales/transactional duties, upholding quality, service, and brand standards. Works with the Branch Manager and Assistant Manager to achieve goals of deposit/loan growth, business relationship growth, and personal membership growth. The MSR also maintains current knowledge of competitor products, services, and current promotions.

Why Climb Credit Union

• As not-for-profits and member-owned financial cooperatives, credit unions are incredibly unique institutions. Earnings are returned to members in the form of better rates, lower fees and great services. Be a part of a movement that pays it forward!
• Climb Credit Union was founded in 1951. We’re a stable, successful and growing financial institution, which is why we need you.
• A suite of outstanding benefits is available to employees who work 20 or more hours a week. In addition to healthcare, dental and life insurance, 401(k), personal time off, we offer employee discounts on loans and other perks as well.
• Learn a ton with our on-the-job training programs and set yourself up for career and personal financial success.
• Climb Credit Union has been recognized as a top place to work by The Denver Post in 2024, 2025. This award recognizes our positive work environment and goal of fostering employee satisfaction, and it's truly a testament to our efforts.

PERKS OF CLIMB CREDIT UNION

• 401K Employer match 100% Match on first 3% and 50% on next 2.5%
• Medical, Dental, Vision Insurance
• PTO (Paid Time Off) 2 additional personal days (Floating)
• VTO (Volunteer Time Off) 16 hours
• 11 Paid Holidays
• Employee Assistance plan focuses on wellness, mental health - 8 free sessions offered
• Tuition Reimbursement
• Employee loan rate reduction
• Discounts on Climb Credit Union loans and services
• Financial Investment/Counseling
• Employee events throughout the year

Check out this video to learn what drives us at Climb and how we make a difference every day: https://www.youtube.com/watch?v=XPGES8a9OSs

https://youtu.be/FeEw2UqGudo (Spanish)

Requirements

What will you be doing?

• Promptly, accurately and efficiently process member financial transactions including but not limited to: deposits, withdrawals, check cashing, cash advances, loan payments, transfers, wire transfers, negotiable instruments, and necessary general ledger postings according to policies, procedures, and standards.
• Performs account maintenance to include but not limited to address changes, phone numbers, travel advisories, diary memos, etc.
• According to policies, procedures, and standards, respond to member inquiries and requests for account information such as loan payoffs, balances, check orders, maturity dates, payment history, late fees, rates, etc.
• Opensnew accounts, analyzes credit bureau reports; interviews members in person orby telephone to identify financial needs and sales opportunities; initiates computer-based credit applications; analyzes credit scores and makes routine business decisions; sells and cross-sells financial products and services to members; and answers member inquiries about products and financial services.

Qualifications:

• One to three years of customer service or sales experience.
• 6 months to one year of financial institution experience.
• Experience in consumer lending, commercial lending, or a combination of both within a credit union, bank, or other financial institution.
• A high school education or GED.
• Demonstrated abilities related to sales and achievement of sales goals.
• Proven ability and willingness to identify needs and sell appropriate products.
• Bilingual Preferred, not a requirement.

This is a full-time, non-exempt position with an hourly rate starting at $22.00 plus monthly incentives, depending on experience, education and qualifications.

If you are ready to Rise & Thrive andbring unforgettable experiences to our members and help grow a thriving organization, We appreciate your interest in employment and look forward to meeting you!