Assistant Boutique Director

Dormont Manufacturing Co; Bal Harbour Village (FL); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health coverage

Dental and vision insurance

Life insurance

RRSP match

Paid time off

Maternity leave top-up

Volunteer days

Job summary

Richemont is seeking a Chloé Assistant Boutique Director to lead the boutique team, coach staff, and ensure outstanding guest experiences. You will act as the boutique leader in the absence of the Boutique Director, while driving sales, client relationships, and operational excellence.

The role emphasizes leadership, team development, and an active contribution to omnichannel strategies within a premium luxury environment. Experience in a luxury boutique is preferred.

Qualifications

• Proven leadership experience in luxury retail.
• Strong coaching and people-management skills.
• Experience with CRM targets and clienteling.
• Familiarity with omnichannel sales strategies.
• Ability to analyze sales data and drive results.

Responsibilities

• Lead and motivate the boutique team to deliver elevated guest experiences.
• Oversee stock, store environment, and operational standards.
• Develop long-term client relationships and manage CRM targets.
• Promote omnichannel services and drive boutique performance.

Skills

Team leadership

Coaching

Recruitment

CRM management

Omnichannel sales

Store operations

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Role Overview

A Chloé Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family.

The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutiques operations to ensure successful business; They act as the boutique leader in the absence of the Boutique Director.

A Team Leader

• Organizes energizing team briefings and ensures a consistent high level of motivation
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports recruitment and induction of team
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of the Chloé community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor

• Supervises impeccable boutique environment and teams grooming at any time of the day.
• Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment.
• Ensures implementation of all guidelines related to store and both management and sustainability.
• Supervises all stock management related tasks.
• Oversees compliance of established Richemont policies and standards

A Client Champion

• Supports the team to initiate and develop long-term relationships with clients
• Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them
• Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performance
• Assists Boutique Director in analysing sales figures and co-creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors’ activities

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a maternity leave top-up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Salary will be determined based on relevant skills and experience.

#Richemont #WeCraftTheFuture