Assistant Boutique Director

Chloé; Bal Harbour Village (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health, dental, drug, and vision programs

Income protection solutions

Paid time off and maternity leave top-up

Volunteer days off

Job summary

Chloé is seeking an Assistant Boutique Director in Bal Harbour Village, Florida. This role involves leading the boutique team, ensuring operational excellence, and fostering long-term relationships with clients. You will support the Boutique Director and act as a leader in their absence, driving business performance and client engagement.

You will oversee team motivation, product training, and implement robust operational processes while maintaining compliance with Richemont standards. The role offers a comprehensive benefits program, supporting employee wellbeing and work-life balance.

Qualifications

• Excellent team leadership and motivational skills.
• Strong product knowledge and experience in retail management.
• Ability to build and maintain long-term client relationships.
• Proficient in using CRM systems to track sales and client interactions.
• Experience in managing sales performance and staff training.

Responsibilities

• Lead and motivate the boutique team to ensure excellent service.
• Oversee operational excellence and stock management.
• Develop long-term relationships with clients and monitor CRM targets.
• Engage the team in omnichannel sales strategies and feedback.
• Participate in commercial activities and analyze sales data.

Skills

Team Leadership

Product Knowledge

Coaching

Client Relationship Management

Sales Performance Improvement

Job description

Role Overview

A Chloé Assistant Boutique Director is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family. The Assistant Boutique Director supports the Boutique Director in leading the team and supervising boutique operations to ensure successful business; they act as the boutique leader in the absence of the Boutique Director.

A Team Leader

• Organizes energizing team briefings and ensures a consistent high level of motivation
• Maintains excellent level of product knowledge by all team members and follows up proper implementation of all needed product and commercial trainings
• Shadows sales on the floor to coach the team and identify further individual training needs
• Supports recruitment and induction of team
• Leads by exemplarity, ensures good team spirit, and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact
• Is an active member of the Chloé community, shares best practices, asks questions, and provides support

An Operations Excellence Supervisor

• Supervises impeccable boutique environment and teams grooming at any time of the day
• Proactively liaises with team and management to suggest improvements in operations, processes, or more globally on boutique environment
• Ensures implementation of all guidelines related to store and both management and sustainability
• Supervises all stock management related tasks
• Oversees compliance of established Richemont policies and standards

A Client Champion

• Supports the team to initiate and develop long‑term relationships with clients
• Monitors CRM targets for boutique, CRM Supervisor and per stylists and helps the team to reach them
• Supervises client database with consistent follow up of staff client books

An Omnichannel Business Promoter

• Leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services and gives feedback to the Boutique Director on individual performanceAssists Boutique Director in analysing sales figures and co‑creates monthly/quarterly/yearly action plan to improve business in line with Maison strategy
• Motivates the team in reaching boutique and individual targets and systematically follows up with each team member
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Is aware of local trading environment and competitors’ activities

We Offer

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include company sponsored health, dental, drug, and vision programs. The company offers income protection solutions including life insurance, disability benefits, and the RRSP program with employer match. Understanding the importance of work‑life balance, our total rewards include paid time off, a maternity leave top‑up program, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Salary will be determined based on relevant skills and experience.