Assistant Banquet Manager

Riverside-Casino-; Muscatine (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Riverside-Casino- in Muscatine, Iowa, seeks an Assistant Banquet Manager to lead front-of-house operations and ensure exceptional guest experiences at events. You will support the Banquet Manager, supervise Supervisors, Captains, Servers and House Persons, and uphold service standards across multiple banquets.

The role emphasizes leadership, training, and cost-conscious event execution in a dynamic hospitality setting with weekend availability and flexibility.

Qualifications

• ServSafe certification or ability to obtain.
• Associate's degree (A.A.) or equivalent; minimum 1-year related experience and/or training; or equivalent combination of education and experience.
• Extensive Banquet knowledge is a preferred.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate organization skills the ability to multi-task planning and forecast skills.
• Good driving record and the ability to be covered by the company insurance program to drive company vehicles is a plus.

Responsibilities

• Manage several functions, projects and events simultaneously.
• Oversee department operational quality aspects.
• Maintain and implement service standards for the department.
• Assist with budgeting for the FOH department.
• Assist with scheduling and payroll for the FOH, including forecasting and financial goals.
• Ensure FOH compliance with health, internal controls and regulations.
• Must obtain all necessary licenses as required by authorities.
• Develop FOH team at all levels.
• Conduct periodic evaluations and development plans for staff.
• Demonstrate leadership in time, staff, and resource management.
• Set up food and beverage in an appealing manner and assist in service.
• Interact effectively with guests from diverse backgrounds.
• Work varied hours, including weekends.
• Maintain cleanliness, care and inventories of areas and equipment.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multi-tasking

Forecasting

Guest interactions

Education

Associate's degree (A.A.)

Tools

ServSafe certification

Job description

The Assistant Banquet Manager is responsible for delivering exceptional food and beverage service while engaging with guests and anticipating their needs in a friendly, professional manner. This position assists the Banquet Manager with the day-to-day front-of-house operations of the Banquet Department, ensuring consistent service quality, proper execution, and team member development. The Assistant Banquet Manager provides leadership and direction to Banquet Supervisors, Captains, Servers, and House Persons, ensuring banquet events run smoothly, efficiently, and in accordance with guest expectations. This role helps ensure each function meets established service standards while creating a memorable guest experience.

Schedule: Full-time that varies based on events and holidays and includes days, nights and weekends.

Salary: Highly competitive salary based on experience with 40 hours of Paid Time Off upon hire.

Essential Functions:

• Well organized and able to manage several functions, projects and events simultaneously.
• Responsible for all department operational quality aspects.
• Responsible for maintaining and implementations of service standards for the department.
• Assist with cost related expenditures (budgeting) for the FOH department.
• Assist with scheduling and payroll for the FOH. Including meeting forecast and expected financial goals.
• Responsible for ensuring the FOH department meets all Iowa Department of Health, Internal controls and government rules and regulations.
• Must be able to obtain all necessary licenses as required by local, state and federal governments
• Responsible for development of all levels of the banquet FOH team
• Responsible for periodic team member evaluations and further development strategies.
• Exhibits leadership skills and practices in managing time, staff and resources for efficient operation
• Ability to setup food and beverage in an appealing manner and assist in service
• Exhibits skills necessary to interact effectively w/ guests from diverse cultural and socio-economic backgrounds
• Will be available to work varied and/or irregular hours, including weekends
• Assists in maintaining cleanliness, care and inventories of work and storage areas with regard to equipment and furnishings
• Performs other duties as assigned.

Required:

• ServSafe certified or equivalent required or ability to obtain.
• Associate's degree (A. A.) or equivalent; minimum 1-year related experience and/or training; or equivalent combination of education and experience.
• Extensive Banquet knowledge is a preferred.
• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate organization skills the ability to multi-task planning and forecast skills.
• Good driving record and the ability to be covered by the company insurance program to drive company vehicles is a plus.