Assistant Bank Manager - Dual Locations

Landmark National Bank; Lawrence (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Landmark National Bank is seeking an Assistant Bank Manager to lead a customer-focused retail team in our Lawrence, KS location. You will coach staff, drive outstanding service, and ensure adherence to policies while supporting community banking goals.

The role emphasizes relationship-building with customers and continuous improvement of daily operations, compliance, and performance development within the branch.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Strong leadership and customer service skills.
• Experience supervising and developing teams.
• Ability to manage daily retail operations and ensure compliance.

Responsibilities

• Lead and coach a retail team to deliver Landmark National Bank commitments.
• Connect customers with bank products and services to meet needs.
• Build relationships with customers, team, and community partners.
• Oversee daily operations, scheduling, and issue resolution while ensuring compliance.

Skills

Leadership

Communication

Customer service

Discretion

Planning & org

Supervisory experience

Education

Bachelor’s degree in Business or related field

Job description

When you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

We are currently looking for a Assistant Bank Manager to join the Landmark team. Here are all the details:

How You'll Connect

Assists in leading and managing a team that consistently delivers the Landmark National Bank commitment To be champions and catalysts for our communities. Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs. Builds and maintains relationships with new and existing customers. Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures. Models Landmark National Bank core values. Supervises, trains, coaches, and develops team to advance individual, team, and bank success. Coordinates daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service. Provides essential review and recommendations to improve retail operations.

Who You Are

• Bachelor’s Degree in Business or related field, or equivalent work experience
• Maintain a high degree of discretion and confidentiality
• Demonstrated leadership skills
• Able to exercise sound business judgement
• Strong planning and organizational skills
• Advanced communication and customer service skills
• Supervisory and management experience, preferred
• Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

What You'll Do

• Provide excellent customer service by modeling the Landmark National Bank commitment To be champions and catalysts for our communities which includes training, coaching, and developing your team in assessing and addressing customer needs.
• Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
• Build and maintain relationships with all customers, your team, and community partners.
• Coordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved.
• Accountable for maintaining and balancing proper cash drawer levels and vault balancing.
• Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Responsible for performance counseling, including making and recommending disciplinary action decisions.
• Assist manager in utilizing prescribed hiring process to select team members.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events.
• Represent the bank well in the community.
• Performs other duties and projects as assigned.
• Adhere to bank policies and procedures.