Assistant Bank Manager

Landmark National Bank; Overland Park (KS); On-site; USD 65,000 - 90,000; Full time

Job summary

Landmark National Bank is seeking an experienced retail leader to guide a team, uphold the bank's commitment to community service, and coach staff to deliver exceptional service.

You will supervise daily operations, ensure compliance, and foster strong relationships with customers and local partners while driving improvements in efficiency and service quality.

Qualifications

• Bachelor’s Degree in Business or related field, or equivalent work experience.
• Maintain a high degree of discretion and confidentiality.
• Demonstrated leadership skills.
• Advanced communication and customer service skills.
• Supervisory and management experience, preferred.
• Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook).

Responsibilities

• Provide excellent customer service by modeling the Landmark National Bank commitment to be champions and catalysts for our communities, including training and coaching your team.
• Advance customer and bank success by applying knowledge of all bank products and services to support current and prospective customers.
• Build and maintain relationships with all customers, your team, and community partners.
• Coordinate daily operations of the retail team, including scheduling and addressing elevated questions and concerns.
• Ensure compliance with internal controls, procedures, and risk management policies, including audits.
• Evaluate current practices and equipment for improvements, implement approved changes.
• Maintain and balance cash drawer levels and vault balancing.
• Supervise, train, coach, and develop your team using performance development processes.

Skills

Leadership

Customer service

Discretion

Communication

Planning

Organizational skills

Supervisory experience

PC skills

Education

Bachelor’s Degree in Business

Equivalent work experience

Tools

Excel

Word

Outlook

Job description

When you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you’ll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

How You’ll Connect

Assists in leading and managing a team that consistently delivers the Landmark National Bank commitment To be champions and catalysts for our communities. Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs. Builds and maintains relationships with new and existing customers. Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures. Models Landmark National Bank core values. Supervises, trains, coaches, and develops team to advance individual, team, and bank success. Coordinates daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service. Provides essential review and recommendations to improve retail operations.

Who You Are

• Bachelor’s Degree in Business or related field, or equivalent work experience
• Maintain a high degree of discretion and confidentiality
• Demonstrated leadership skills
• Able to exercise sound business judgement
• Strong planning and organizational skills
• Advanced communication and customer service skills
• Supervisory and management experience, preferred
• Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

What You’ll Do

• Provide excellent customer service by modeling the Landmark National Bank commitment To be champions and catalysts for our communities which includes training, coaching, and developing your team in assessing and addressing customer needs.
• Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
• Build and maintain relationships with all customers, your team, and community partners.
• Coordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved.
• Accountable for maintaining and balancing proper cash drawer levels and vault balancing.
• Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Responsible for performance counseling, including making and recommending disciplinary action decisions.
• Assist manager in utilizing prescribed hiring process to select team members.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events.
• Represent the bank well in the community.
• Performs other duties and projects as assigned.
• Adhere to bank policies and procedures.