Assistant Bank Manager

Landmark National Bank; Dodge City (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Group Health Insurance options

Dental Insurance

Vision Insurance

Employee Assistance Program (EAP)

Wellness Reimbursements

HSA and FSA accounts

Life Insurance

401k Options with Matching

Paid Time Off (PTO)

11 paid holidays

Discount on banking services

Employee Referral Bonus

529 College Savings Plan Payroll Ded u

Payroll Deduction for College Savings

Job summary

Landmark National Bank in Dodge City, KS is seeking a Retail Banking Supervisor to lead a team in delivering exceptional customer service and banking solutions. You will train, coach, and develop associates, maintain compliance, and act as a champion for community banking.

Responsibilities include scheduling, monitoring daily operations, balancing cash, resolving customer questions, and upholding bank policies.

Qualifications

• Bachelor’s Degree in Business or related field or equivalent work experience.
• Strong leadership and supervisory skills.
• Excellent customer service and communication.
• Ability to maintain discretion and confidentiality.
• Proficient in MS Word, Excel, Outlook.
• Knowledge of banking products and compliance.

Responsibilities

• Lead and manage a retail banking team to deliver service commitments.
• Provide exceptional customer service and address needs.
• Supervise, train, coach, and develop associates.
• Ensure compliance with policies and procedures.
• Balance cash drawer and vault as required.
• Coordinate daily operations, scheduling, and issue resolution.
• Engage in community representation and outreach.

Skills

Leadership

Customer service

Planning & organizing

Communication

Discretion & confidentiality

Sound business judgement

Supervisory experience

Education

Bachelor's Degree in Business or related field

Tools

Word

Excel

Outlook

Internet

Job description

Job DetailsJob Location: Dodge Central - Dodge City, KS 67801Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: NegligibleJob Shift: Day Shift; rotating Saturday MorningsJob Category: Retail Banking

When you work at Landmark, you'll find we are all about Culture, Connection, and Contribution. You'll build relationships beyond transactions. You will work with people who want to be better every day you'll be challenged to grow and supported in your development. You'll have an opportunity to make a real difference for our customers and our communities.

HOW YOU'LL CONNECT

Assists in leading and managing a team that consistently delivers the Landmark National Bank commitment To be champions and catalysts for our communities. Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs. Builds and maintains relationships with new and existing customers. Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures. Models Landmark National Bank core values. Supervises, trains, coaches, and develops team to advance individual, team, and bank success. Coordinates daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service. Provides essential review and recommendations to improve retail operations.

WHO YOU ARE

• Bachelor’s Degree in Business or related field, or equivalent work experience
• Maintain a high degree of discretion and confidentiality
• Demonstrated leadership skills
• Able to exercise sound business judgement
• Strong planning and organizational skills
• Advanced communication and customer service skills
• Supervisory and management experience, preferred
• Advanced level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

WHAT YOU'LL DO

• Provide excellent customer service by modeling the Landmark National Bank commitment To be champions and catalysts for our communities which includes training, coaching, and developing your team in assessing and addressing customer needs.
• Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
• Build and maintain relationships with all customers, your team, and community partners.
• Coordinate the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved.
• Accountable for maintaining and balancing proper cash drawer levels and vault balancing.
• Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Responsible for performance counseling, including making and recommending disciplinary action decisions.
• Assist manager in utilizing prescribed hiring process to select team members.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Celebration events.
• Represent the bank well in the community.
• Performs other duties and projects as assigned.
• Adhere to bank policies and procedures.

QualificationsPHYSICAL DEMANDS

The physical demands listed below are a requirement to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit or stand for long periods of time, speak, and listen; use hands to touch and grasp objects; and to reach with hands and arms. The employee is occasionally required to move about the banking facility. Visual ability to view a computer screen for long periods of time is required.

The employee must occasionally lift and/or move up to 30 pounds.

Evening and weekend work based on business need.

BENEFITS WE OFFER YOU

• Group Health Insurance options, Dental Insurance, Vision Insurance
• Employee Assistant Program (EAP) and Wellness Reimbursements
• HSA and FSA accounts
• Fully paid Life Insurance and Long-term Disability
• 401k Options with Matching and Profit Sharing Retirement Plan
• Paid Time Off (PTO) program in addition to 11 paid holidays
• Discount on various bank services
• Employee Referral Bonus
• 529 College Savings Plan Payroll Deduction

A credit and background check is a final part of the hiring process.

Landmark National Bank is an EEO/ADA/Veteran employer.