Assistant Athletics Director for Ticket Operations

VILLANOVA UNIVERSITY

Rosemont (PA)

On-site

USD 73,000 - 95,000

Full time

4 days ago

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Job summary

Villanova University in Villanova, PA, is seeking an Assistant Athletics Director for Ticket Operations to lead day-to-day ticket office activities, develop revenue strategies, and ensure top-notch customer service for all football and basketball ticketing events. You will coordinate with marketing, development, and campus partners to optimize ticket programs.

The role requires 5+ years in ticket operations, a bachelor’s degree, and strong analytical skills.

Qualifications

Excellent verbal and written communication skills.
Excellent organization skills.
An ability to provide a high level of customer service.
Strong analytical skills and understanding of accounting principles.

Responsibilities

Manage and oversee the Ticket Office including building, processing, and reporting of season, group, and single game ticketed athletic events; and management of full-time, part-time, student and volunteer staff.
Provide overall leadership to increase and maximize ticket revenue and customer experience.
Maintain data in the Ticketing database.
Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing database.
Run reports including NCAA and internal revenue reports, and daily/weekly fiscal year reports.
Coordinate with University Technology Services for technical needs for the Ticket Office.
Educate the Ticket Office in the proper use of the database to ensure the integrity of data.
Work with marketing and ticket sales team to develop ticket promotions to increase revenue.
Manage ticketing system contract, relationship and technology for all ticketing and development services.
Coordinate with the Business Office to reconcile Ticket Office financials.
Work cooperatively with Internal Audit, as needed.
Coordinate with the President’s Office for ticketing needs and seating assignments related to home, away, and Tournament games.
Coordinate with third party ticket vendors, including managing the digital ticketing process.
Assist with overseeing all ticket operations and customer service.

Skills

Verbal communication

Written communication

Organization

Customer service

Analytical skills

Education

Bachelor’s degree

Tools

Paciolan

Job description

Assistant Athletics Director for Ticket Operations

Posting Details

Posting Number: 20260432S
Position Title: Assistant Athletics Director for Ticket Operations
Position Type: Staff
Location: Villanova, PA
Recruitment Type: Internal/External Applicants
Work Schedule: full-time/12-months Avg Hours Week
Department: 728-Athl - Ticket Office

Position Summary

Why work at Villanova?

Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2025 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
Villanova’s most precious asset is our people. As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more.

Responsible for the day-to-day activities of the athletic ticket office including, but not limited to the building, processing, and reporting of season and single game ticketed athletic events, while ensuring a high level of customer and donor service. This position will work closely with the Associate AD/Ticket Sales & Service, the Deputy AD/ CRO , and the Assistant VP/Athletics Development. This position will also work on the integration of donor and season ticket databases and collaborate with marketing staff to generate effective ticketing strategies. In addition, the role will coordinate the distribution of student and player-complimentary digital tickets for football, men’s and women’s basketball and other ticketed athletic events and selected outside events in Athletics venues. All duties must be performed in accordance with University, Conference, and NCAA policies and regulations. Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

Oversight of Ticket Operations and Team Members

Manage and oversee the Ticket Office including building, processing, and reporting of season, group, and single game ticketed athletic events; and management of full-time, part-time, student and volunteer staff.
Provide overall leadership to increase and maximize ticket revenue and customer experience.
Maintain data in the Ticketing database.
Provide direction related to new ticketing revenue-generating initiatives and suggest best practices for utilizing the ticketing database.
Run reports including but not limited to, NCAA and internal revenue reports, and daily/weekly fiscal year reports.
Coordinate with University Technology Services for technical needs for the Ticket Office.
Educate the Ticket Office in the proper use of the database to ensure the integrity of data.
Work with marketing and ticket sales team to develop ticket promotions to increase revenue.
Manage ticketing system contract, relationship and technology for all ticketing and development services.
Coordinate with the Business Office to reconcile Ticket Office financials.
Work cooperatively with Internal Audit, as needed.
Coordinate with the President’s Office for ticketing needs and seating assignments related to home, away, and Tournament games.
Coordinate with third party ticket vendors, including managing the digital ticketing process.
Assist with overseeing all ticket operations and customer service.

Other

Other duties as assigned.

Minimum Qualifications

Formal Education

Bachelor’s degree is required.

Work Experience

5+ years of ticket operations experience including time spent running and overseeing a Ticket Operations Office.

Work Skills (e.g., written and verbal communication skills)

Excellent verbal and written communication skills.
Excellent organization skills.
An ability to provide a high level of customer service
Strong analytical skills and understanding of accounting principles.

Equipment Knowledge

Proficiency with Paciolan operating and reporting system preferred, or other automated ticketing system, as well as personal computer applications (word processing, spreadsheets, database.)

Other

Interest in and knowledge of Villanova and its athletic programs.

Preferred Qualifications

Work Experience

Experience in professional/college sports, specifically related to ticket operations is preferred.
Interest in and knowledge of Villanova Athletics and its programs.
Collaborative team player with the ability to work effectively with staff and campus partners.

Physical Requirements and/or Unusual Work Hours

Professional work environment.
Significant night and weekend work required.
Occasional travel may be required.
Occasional lifting and carrying.

Special Message to Applicants

Posting Date: 09/11/2026 Closing Date (11:59pm ET): Salary Posting Information: This position falls within salaried grade 16 and the range is $73,100-95,000. The final salary will be determined with consideration of several factors including the selected candidate’s qualifications, department budget availability, market data, and internal equity. Salary Grade: 16 Job Classification: exempt

References Needed

Minimum Number of References Needed 3 Maximum Number of References Needed 5

Supplemental Questions

Required fields are indicated with an asterisk (*).

* How did you first hear of this employment opportunity?
- Indeed.com
- Higheredjobs.com
- LinkedIn
- Glassdoor
- Chronicle Vitae
- Academic Keys
- PA CareerLink/JobGateway
- Professional Affiliation/Trade Website
- Diversity Association/Publication Website
- Advertisement in Academic or Professional Publication
- Referred by a current employee
- Referred by a friend, family member, or former employee
- Heard about it at a conference or career fair
- Browsing the Villanova website
- Cabrini University employee
- Other
* If your answer to the above question is "Other", please specify the source below. If this question does not apply to you, enter N/A.
(Open Ended Question)
* An individual associated with a prospective student-athlete is defined as: Any person who maintains or directs others to maintain contact with a prospective student-athlete, the prospective student-athlete’s parents or legal guardians, or the prospective student-athlete’s coach; and Such contact is directly/indirectly related to the prospective student-athlete’s athletics skills/abilities or for recruitment/enrollment at VU.
Examples of individuals associated with a prospect could be any of, but not limited to, the following:
- Parents/Legal Guardians
- Coaches (high school, college, club)
- Personal/Skills Trainers
- Relatives
- Strength Coach
- Advisors
* Consistent with the above definition for what constitutes associated, are you associated with any: Basketball (men’s or women’s) prospective student-athletes (grades 9-12) or their parents, relatives or coaches? Y N
- Yes
- No
* An individual associated with a prospective student-athlete is defined as: Any person who maintains or directs others to maintain contact with a prospective student-athlete, the prospective student-athlete’s parents or legal guardians, or the prospective student-athlete’s coach; and Such contact is directly/indirectly related to the prospective student-athlete’s athletics skills/abilities or for recruitment/enrollment at VU.
Current VU basketball (men’s or women’s) student-athletes? Y N
- Yes
- No