Assistant Association Manager - HOA Ops & Communications

priestley; Wilmington (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

Priestley Management Company is seeking an Assistant Association Manager for its Wilmington, DE office to support HOA communities with inspections, governance, and administrative duties. The role involves coordinating inspections, managing work orders, and assisting with board communications.

The candidate should have strong written and verbal communication, customer service experience, and proficiency in Microsoft Office.

Qualifications

• Excellent written and verbal communication skills.
• Strong conflict resolution abilities.
• Demonstrated customer service experience.
• Ability to multi-task and manage time effectively.
• Attention to detail with strong organizational skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations.
• Understand governing documents, architectural guidelines, and maintenance responsibilities.
• Communicate with customer service team on creating, managing, and closing work orders.
• Handle violation letters and fines, close violations.
• Communicate with board members, committee members, and homeowners.
• Handle architectural request documentation and correspondence with committee members and homeowners.
• Fulfill questionnaire orders.
• Track and update Association insurance and vendor information.
• Manage clubhouse rentals and access systems.
• Scan and maintain association files and update board information.

Skills

Communication skills

Conflict resolution

Customer service

Multi-tasking

Time management

Organizational skills

Team collaboration

Tools

Microsoft Office

Job description

Priestley Management Company is seeking an Assistant Association Manager for its Wilmington, DE office to support HOA communities with inspections, governance, and administrative duties. The role involves coordinating inspections, managing work orders, and assisting with board communications.

The candidate should have strong written and verbal communication, customer service experience, and proficiency in Microsoft Office.