Assistant/Associate Analyst, Transportation

A&F Management Co.; United States; Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Bonus program

401(k) with company match

Medical, dental and vision insurance

Paid time off

Job summary

Abercrombie & Fitch Co. is seeking a Transportation Operations Analyst to optimize the Direct-to-Consumer parcel network across North America. You will drive carrier performance, reporting, and continuous improvement while collaborating with distribution centers, finance, and cross‑functional partners.

The role focuses on data-based decision making, cost optimization, and operational excellence to support millions of annual shipments and maintain a high-quality customer delivery experience.

Qualifications

• Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or related field.
• Experience with parcel carriers and transportation networks.
• Retail/eCommerce distribution or fulfillment background encouraged.
• Advanced Excel and data visualization skills (Power BI/Tableau).
• Ability to translate data into actionable business recommendations.

Responsibilities

• Monitor daily parcel carrier performance across North America.
• Investigate disruptions, service failures, and late deliveries.
• Serve as contact for escalations with stakeholders and carriers.
• Develop and distribute transportation performance dashboards.
• Analyze shipping trends, cost drivers, and volume forecasts.
• Identify opportunities to reduce costs and improve service.
• Collaborate with DCs, Finance, and Supply Chain teams.
• Support testing and implementation of transportation initiatives.

Skills

Excel

Power BI

Tableau

Analytical skills

Stakeholder management

Problem solving

Power Platform

Tools

Microsoft Power Platform

Job description

Overview

The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross‑functional stakeholders to ensure a best‑in‑class customer delivery experience while optimizing transportation costs. The position helps maintain a reliable and cost‑effective parcel transportation network that supports millions of annual customer shipments, drives data‑based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.

Responsibilities

• Monitor daily parcel carrier performance across North America transportation partners.
• Investigate and resolve transportation disruptions, service failures, late deliveries, and customer‑impacting issues.
• Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
• Support peak planning activities and execution readiness for high‑volume periods.
• Track carrier service performance, transit times, and delivery commitments.
• Develop, maintain, and distribute transportation performance reporting and dashboards.
• Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.
• Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.
• Perform root cause analysis on operational issues and provide actionable recommendations.
• Support budget planning, forecasting, and carrier financial analysis.
• Partner with carrier account teams to drive operational improvements and issue resolution.
• Participate in recurring business reviews and performance discussions with transportation providers.
• Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.
• Ensure carrier compliance with contractual and operational expectations.
• Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI‑enabled solutions.
• Document transportation processes, standard operating procedures, and best practices.
• Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.
• Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.

Qualifications

• Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or related field.
• Experience working with parcel carriers and transportation networks.
• Background in retail, eCommerce, distribution, fulfillment operations, or related experience.
• Continuous improvement and project management experience a plus.
• Strong analytical and problem‑solving abilities.
• Advanced Microsoft Excel skills.
• Experience with Power BI, Tableau, or similar reporting tools preferred.
• Familiarity with transportation management, parcel operations, or supply chain systems.
• Ability to interpret large data sets and translate findings into business recommendations.
• Strong attention to detail and sense of ownership.
• Ability to manage multiple priorities in a fast‑paced environment.
• Excellent communication and stakeholder management skills.
• Comfortable balancing operational execution with strategic analysis.

Success Measures

• Carrier service performance and delivery experience.
• Operational issue resolution and escalation management.
• Transportation cost optimization opportunities identified and implemented.
• Reporting accuracy and actionable business insights.
• Process automation and continuous improvement contributions.
• Strong cross‑functional partnership and stakeholder satisfaction.

Benefits & Perks

• Incentive bonus program.
• 401(K) savings plan with company match.
• Annual companywide review process.
• Flexible spending accounts.
• Medical, dental and vision insurance.
• Life and disability insurance.
• Associate assistance program.
• Paid parental and adoption leave.
• Access to fertility and adoption benefits through Carrot.
• Access to mental health and wellness app, Headspace.
• Paid caregiver leave.
• Mobile stipend.
• Paid time off and one paid volunteer day per year.
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year).
• Seven associate wellness half days per year.
• Merchandise discount on all of our brands.
• Opportunities for career advancement.
• Access to multiple Associate Resource Groups.
• Global team that celebrates diversity.

Equal Opportunity Employer

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.