Assistant/Associate Analyst, Transportation

Abercrombie & Fitch; New Albany (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(K) plan with company match

Medical, dental and vision insurance

Paid time off

Job summary

Abercrombie & Fitch is seeking a Transportation Operations Analyst to optimize the parcel network across North America. You will monitor carrier performance, analyze transport data, and drive improvements with cross-functional teams.

The role focuses on cost-effective, reliable delivery and continuous improvement across the distribution network, with collaboration across operations, finance, and carrier partners.

Qualifications

• 2+ years in transportation, logistics, or supply chain operations.
• Strong analytical and problem-solving abilities.
• Advanced Microsoft Excel skills.
• Experience with parcel carriers and transportation networks.
• Excellent communication and stakeholder management skills.

Responsibilities

• Monitor daily parcel carrier performance across North America partners.
• Investigate and resolve disruptions, delays, and service failures impacting customers.
• Serve as a liaison for escalations with internal stakeholders and carriers.
• Support peak planning and high-volume execution readiness.
• Develop and maintain transportation performance dashboards and reports.

Skills

Transportation experience

Analytics

Power BI

Excel

Stakeholder management

Tools

Power Platform

Tableau

Job description

Job Description:The Transportation Operations Analyst supports Abercrombie & Fitch's Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.What Will You Be Doing?Transportation OperationsMonitor daily parcel carrier performance across North America transportation partners.Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.Serve as a point of contact for operational escalations with internal stakeholders and external carriers.Support peak planning activities and execution readiness for high-volume periods.Track carrier service performance, transit times, and delivery commitments.Analytics & ReportingDevelop, maintain, and distribute transportation performance reporting and dashboards.Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.Perform root cause analysis on operational issues and provide actionable recommendations.Support budget planning, forecasting, and carrier financial analysis.Carrier & Stakeholder ManagementPartner with carrier account teams to drive operational improvements and issue resolution.Participate in recurring business reviews and performance discussions with transportation providers.Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.Ensure carrier compliance with contractual and operational expectations.Process Improvement & AutomationIdentify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.Document transportation processes, standard operating procedures, and best practices.Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.What Do You Need to Bring?Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.Experience working with parcel carriers and transportation networks.Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.Continuous improvement and project management experience a plus.Strong analytical and problem-solving abilities.Advanced Microsoft Excel skills.Experience with Power BI, Tableau, or similar reporting tools preferred.Familiarity with transportation management, parcel operations, or supply chain systems.Ability to interpret large data sets and translate findings into business recommendations.Strong attention to detail and sense of ownership.Ability to manage multiple priorities in a fast-paced environment.Excellent communication and stakeholder management skills.Comfortable balancing operational execution with strategic analysis.Success MeasuresCarrier service performance and delivery experience.Operational issue resolution and escalation management.Transportation cost optimization opportunities identified and implemented.Reporting accuracy and actionable business insights.Process automation and continuous improvement contributions.Strong cross-functional partnership and stakeholder satisfaction.Benefits & PerksAs an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:Incentive bonus program401(K) savings plan with company matchAnnual companywide review processFlexible spending accountsMedical, dental and vision insuranceLife and disability insuranceAssociate assistance programPaid parental and adoption leaveAccess to fertility and adoption benefits through CarrotAccess to mental health and wellness app, HeadspacePaid Caregiver LeaveMobile StipendPaid time off and one paid volunteer day per year, allowing you to give back to your communityWork from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)Seven associate wellness half days per yearMerchandise discount on all of our brandsOpportunities for career advancement, we believe in promoting from withinAccess to multiple Associate Resource GroupsGlobal team of people who will celebrate you for being YOU!Company DescriptionAbercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.