Administrative Review Manager

Commonwealth of Massachusetts; Middleborough (MA); On-site; USD 81,000 - 125,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Massachusetts Department of Developmental Services seeks an Administrative Review Manager to oversee investigations of abuse, neglect, and mistreatment of DDS recipients. You will coordinate action plans, monitor case timelines, and ensure accurate documentation in HCSIS across multiple regional offices.

The role requires leadership in CRT processes, staff training, and regular reporting to the Regional Director.

Qualifications

• Four or more years of professional experience in related public service fields.
• (B) Degree substitutions allowed per guidelines.
• Bachelor’s degree may substitute two years of experience.

Responsibilities

• Perform administrative reviews and produce action plans for investigations.

Skills

Experience in Human Services

Excellent written and verbal skills

Organizational skills

Microsoft Excel

Data management

Diplomatic communication

Conflict resolution

Education

Bachelor's degree in Human Services or related field

Tools

HCSIS portal

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Administrative Review Manager (260006N1)

Job Description

Administrative Review Manager - ( 260006N1 )

Description

The Department of Developmental Services (DDS) is seeking a mission-driven and dedicated individual to fill the role of Administrative Review Manager. The selected candidate will be responsible to oversee, support, and engage in components of the process of Investigating allegations of abuse, neglect, and mistreatment of DDS service recipients.

The DDS Area and Regional Offices manage several processes which are associated with investigations of abuse, mistreatment, and neglect of individuals with intellectual disabilities.There are more than 5,000 cases which are reported and processed for DDS service recipients each year.Upwards of 1,400 complaints go through the formal investigation process by the DDS Investigations Unit. The 4 DDS Regional and 23 Area Offices, are responsible for creating action plans in response to the investigatory findings, and work with the area office Complaint Resolution Teams (CRT) to approve the action plans, disseminate to responsible parties, monitor for completion.Upwards of 1,400 complaints are assigned to field staff for administrative review or for “direct to CRT”.Additionally, cases assigned a disposition of “dismissal” by the Investigations Unit are also reviewed to determine if additional action is needed. The regional Administrative Review Manager will be responsible for overseeing the work being done. Ensuring that the process is completed within the prescribed deadlines and that information is documented in Home and Community Service Information System (HCSIS.

Duties and Responsibilities (these duties are a general summary and not all inclusive)

Perform administrative reviews and produce action plans for investigations.

Attend Area Offices CRT meeting and monitor the process work being performed by DDS field staff for completion, timelines, and quality.

Facilitate regular meetings with Program Monitors and others involved in CRT processes, provide guidance, best practices, problem solving.

Assess trends and patterns which emerge from monitoring activities and report findings to Regional Director.

Monitor Incident Management system in Home and Community Service Information System (HCSIS).

Monitor incoming CPPD’s in the Home and Community Service Information System (HCSIS).

Act as liaison between Area Office and DDS Investigations Unit, DPPC investigations unit, Complete the request for reconsideration of administrative review with DDS Senior Investigator.

Serve as a resource for and provide training to DDS area offices and staff.

Serve on the Regional Mortality Review Committee.

Review and complete CPPD Reconsideration requests.

Additional duties at the request of supervisor or Regional Director.

Preferred Qualifications

• Five or more years’ experience in Human Services.
• Bachelor’s degree or higher in Human Services, or related field.
• Highly effective organizational skills.
• Excellent verbal and writing skills.
• Proficient with data management and Microsoft Excel
• Knowledge of DDS management hierarchy and functionality
• Ability to be tactful and diplomatic with other DDS employees, Provider Agency Staff, family members of DDS clients and any other individuals with whom they must communicate during business
• Capacity to navigate through the HCSIS web base, including the ability to run reports.
• Ability to apply conflict resolution skills.

Schedule

• Full-time – 37.5-hour weekly position

Monday through Friday - Day Shift

Days off – Saturday and Sunday

The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

• Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Commission for the Protection of Persons with Disabilities (CPPD) Abuse Registry Search: https:cppdmass.gov
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

For technical help with Mass Careers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

Forquestionsregarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800-510-4122 Ext. #4.

ALL EMPLOYEES ARE PAID ON A BI-WEEKLY BASIS AND MUST HAVE DIRECT DEPOSIT.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) four (4) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

II. An Associate's degree in a related field may be substituted for one (1) year of the required experience.

III. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

IV. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

V. A Doctorate degree in a related field may be substituted for the required experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range .

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Affirative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Job

Administrative Services

Agency

Department of Developmental Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 5, 2026, 3:44:16 PM

Number of Openings

1

Salary

81,136.31 - 124,724.48 Yearly

If you have Diversity, Affirative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Kendy Derival / [e-mail] - 8572835830

Bargaining Unit : M99-Managers (EXE)

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes