Assistant Administrator - AH

Front Porch; Oakland (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A community housing organization in California is seeking an Operations Coordinator to assist in enhancing the quality of life for residents while overseeing property management tasks. The ideal candidate should have a background in affordable housing operations, strong communication skills, and the ability to manage multiple responsibilities effectively. Combining a proactive approach to resident relations with project management skills, this role ensures compliance with applicable regulations and standards.

Qualifications

• 1 year prior experience in an affordable housing operation or related field.
• Strong knowledge of HUD regulations.
• Ability to work independently with minimal supervision.

Responsibilities

• Identify and resolve operational issues and resident concerns.
• Participate in move-in and recertification processes.
• Monitor community aspects and implement corrective actions as needed.

Skills

Effective oral and written communication skills

Excellent collaboration and team-building skills

Demonstrated time management and priority-setting skills

Demonstrated project management skills

Education

High School/GED

Business Management

Tools

RealPage

Job description

This position is responsible for assisting residents, volunteers, vendors, support staff, etc., in all aspects of operations. Additionally, it will oversee resident improvements and property inspections and make applicable recommendations that enhance the residents' quality of life and the upkeep of the property.

Essential Functions

• Identify and promptly and effectively resolve operational issues, maintenance needs, resident concerns, leasing, client relations, etc.
• Cultivate and maintain positive relationships with residents and owners, acting as the secondary primary point of contact for resident and owner inquiries, issues, and concerns. Address resident complaints and resolve conflicts fairly and professionally, maintaining resident satisfaction and retention.
• Participate in the move‑in and recertification process of the units.
• Monitor the physical aspect of the community and implement corrective actions as required.
• Perform common areas inspection and units' semi‑annual inspections.
• Work closely with maintenance and maintenance assistant staff to ensure a safe environment and that the community complies with all applicable laws and regulations.
• Maintain current knowledge of relevant laws, regulations, and industry best practices, ensuring compliance with all legal and regulatory requirements, including but not limited to the U.S. Department of Housing and Urban Development (HUD), state Housing Finance Agency, state and local government agencies, etc.
• Maintain risk management strategies and emergency preparedness plans.
• Ensure property licenses, permit inspections, etc. renewals occur timely.
• Perform all other related duties as assigned.

Skills Needed to Perform Essential Functions

Communication/Interpersonal

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team‑building skills.
• Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction, problem identification, and resolution.

Decision Making/Organization Skills

• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity

• Demonstrated time management and priority‑setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast‑paced, dynamic environment.
• Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

Project Management

• Demonstrated project management skills.
• Demonstrated planning and project oversight/management skills.
• Demonstrated skills in project plan design and implementation, directing projects, coordinating the work of operational teams, and managing project budgets.
• Effectively manages project deadlines and escalates issues as appropriate.

Education or Equivalent Qualifications

• Equivalent Experience instead of Education: High School/GED
• General Preferred: Business Management

Experience or Equivalent Qualifications

• 1 year prior experience working in an affordable housing operation or a related field.
• Preferred: 1 year experience and literacy with the applications used by Affordable Housing communities, such as RealPage. Strong Knowledge and demonstrated understanding of HUD and/or CTCAC.