Resident Manager II - AH

Front Porch Communities & Services; Glendale (AZ); On-site; USD 40,000 - 55,000; Full time

Job summary

A housing community management organization is seeking a Resident Manager II to oversee operations at a low to moderate-income site. This role includes ensuring the property's fiscal health, managing activities for over 25 residents, and addressing maintenance and safety concerns. The ideal candidate will have strong communication skills, experience in property management, and a dedication to supporting low-to-moderate-income residents. The position offers a dynamic work environment where prioritization and decision-making skills are essential.

Qualifications

• Minimum 1 year of experience, preferred 2 years, in similar work.
• Experience with low-to-moderate-income residents is preferred.
• Excellent organizational skills.

Responsibilities

• Manage day-to-day operations of a housing community.
• Ensure fiscal and physical soundness of the property.
• Address resident complaints and manage emergencies.
• Conduct interior audits of all dwelling units.

Skills

Effective oral and written communication skills

Collaboration and team-building skills

Time management and priority-setting skills

Ability to exercise sound judgment

Education

High School/GED or Bachelor Degree in Business Management

Job description

Overview

The Resident Manager II manages a low to moderate-income site of a housing community with more than 25 residents. The job involves ensuring the property's fiscal, physical, and social soundness and overseeing its day-to-day operations.

Note: Due to the various communities’ sizes and complexities, this position must also have a dotted-line relationship with the Resident Services Coordinator position to ensure the continuity of information flow.

ESSENTIAL FUNCTIONS

• Collects, deposits, and processes all Accounts Receivable every month.
• Collects, processes, and remits all Accounts Payable documentation regularly scheduled monthly.
• Maintains current Emergency Contact Sheets for all Residents.
• Maintains vendor contracts and work orders and ensures repairs are completed satisfactorily before payment.
• Performs or arranges to be performed required security, maintenance, custodial, upkeep, or reconditioning of property as specified in management services or lessee’s agreement, as necessary to ensure a safe living environment.
• Performs or arranges for the renovation of dwelling units upon vacancy and ensures that the unit is ready for new residents by the scheduled move-in date to ensure minimal vacancy loss.
• Prepares a periodic, at least quarterly, inventory of building contents and property condition and forwards the listing to the Operations Supervisor for review.
• Interior audits of all dwelling units are conducted at least semi-annually to ensure the safety of the residents.
• Addresses resident complaints, aids in problem-solving, responds to emergencies, and takes appropriate remedial action.
• Performs all other related duties as assigned.

Communication/Interpersonal

• Effective oral and written communication skills appropriate to the audience's needs.
• Ability to develop and deliver effective presentations live via online or virtual mediums.
• Excellent collaboration and team-building skills.
• Effective conflict management skills.
• Ability to effectively build relationships with customers and executive management.

Decision Making/Organization Skills

• Demonstrates a high level of accuracy, even under pressure.
• Excellent organizational skills.
• Ability to perform work independently with minimal supervision.
• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity

• Demonstrated time management and priority-setting skills.
• Ability to simultaneously handle multiple priorities.
• Ability to work in a fast-paced, dynamic environment.
• Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.
• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

Education and Experience

• Education or equivalent qualifications: High School/GED or Bachelor Degree in Business Management (essential/preferred depending).
• Experience or equivalent qualifications: Minimum 1 year; Preferred 2 years; On-site Resident Services Manager level work; Similar work with special needs or low-to-moderate-income residents.