Assistant Account Manager

02100 Chicago Title Insurance Company; Lee's Summit (MO); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision)

401(k) matching

Stock purchase plan

Bonus eligibility

Job summary

Fidelity National Financial (FNF) seeks an entrepreneurial Assistant Agency Account Manager to support central states agency operations in a hybrid Lees Summit, MO/ Kansas City area. You will coordinate onboarding, filings, and payments, and assist with events and communications across the agency team.

You will interact with agents, manage documents, and ensure accuracy in licensing, insurance, and tracking systems. Strong communication and organizational skills are essential for success.

Qualifications

• Exceptional customer service and professional communication.
• Strong attention to detail and accuracy.
• Excellent organizational skills and the ability to manage multiple priorities.
• Dependable, flexible, and able to perform under deadlines and pressure.
• Proactive, accountable, and able to work independently within guidelines.
• Proficiency in Word, Excel, Outlook; Canva and Constant Contact a plus.
• Ability to perform basic bookkeeping and handle confidential information.

Responsibilities

• Onboard and process new agency applications and maintain tracking.
• Prepare agency contracts and maintain agent files and records.
• Maintain E&O insurance and agent licensing records.
• Train and support agents in AgentTrax; assist with ePay/eRemit and payments.
• Resolve account discrepancies and collect receivables; apply payments.
• Track high-liability approval requests and issue policies as needed.
• Notify agents of new claims and collect agent files for Claims Department.
• Coordinate communications, events, and webinars using Constant Contact.
• Provide admin support to Agency Manager and Account Managers; manage invoices.

Skills

Customer service

Attention to detail

Organizational skills

Communication

Problem solving

Time management

Tools

Microsoft Word

Excel

Outlook

Canva

Constant Contact

Job description

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.

POSITION OVERVIEW

Fidelity National Financial (FNF) and its family of companies, is seeking an entrepreneurial and motivated Assistant Agency Account Manager to support our agency operations in the Kansas City area. This role supports the Agency Account Manager and department staff in the efficient day-to-day operation of the Central States Agency Department. Working under general supervision, this position independently coordinates a broad range of administrative, operational, and agent-support activities. Responsibilities may include processing agency applications, establishing and maintaining agent files, reviewing monthly policy reports and payments, supporting department communications and events, and resolving routine issues within established guidelines. Success in this role requires strong communication, organization, customer service, decision‑making, and problem‑solving skills.

LOCATION

This is a hybrid position based in our Lees Summit, MO office.

DUTIES & RESPONSIBILITIES

• Agency Onboarding and Records process new agency application packages and maintain the application tracking system. Prepare and process agency contracts, amendments, and related documentation. Establish, maintain, and update agent files and departmental records. Maintain current E&O insurance and agent licensing records. Complete and approve AgentTrax registrations.
• Agency Support and Account Administration Respond promptly and professionally to agent requests and inquiries. Train and support agents in the use of AgentTrax. Assist agents with ePay and eRemit support and administration. Apply customer payments as required. Work with agents to resolve monthly account discrepancies and collect accounts receivable. Manage policy corrections and issue prior policies and endorsements as needed. Track high-liability approval requests.
• Claims and Compliance Support Notify agents of new claims and obtain agent files on behalf of the Claims Department. Support administrative requirements for continuing education, including course approval submissions and agent CE credit reporting.
• Communications, Events, and Webinars Coordinate agent communications through Constant Contact, including bulletins, invitations, and email campaigns. Plan and coordinate agency seminars and other events, including venues, food and beverage, and décor. Set up and coordinate webinars. Work with Marketing Team to create event flyers.
• Department Administration Provide administrative support to the Agency Manager and Account Managers. Prepare reports, maintain files, answer telephone calls, order supplies, and submit invoices to Accounts Payable. Create and track invoices. Perform other duties as assigned.

MINIMUM REQUIREMENTS

• Exceptional customer service and professional communication skills.
• Strong attention to detail and a consistent commitment to accuracy.
• Excellent organizational skills and the ability to manage multiple priorities.
• Dependable, flexible, and able to perform effectively under deadlines and pressure.
• Sound judgment and the ability to solve problems efficiently and creatively.
• Proactive, accountable, and willing to ask questions when clarification is needed.
• Self-motivated and able to work independently within established guidelines.
• Proficiency in Microsoft Word, Excel, Outlook, and Canva; Constant Contact experience is a plus.
• Ability to perform basic bookkeeping and mathematical calculations.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Collaborative, team-oriented approach.
• Ability to understand and follow company policies and procedures.

PREFERRED EXPERIENCE

• Experience working with legal documents.
• Ability to organize, retain, and retrieve a large volume of information.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

FNF® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart.