Assistant Account Manager

Socket.dev; Grapevine (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Paid holidays

Vacation time

Life insurance

401K

Growth opportunities

Job summary

Pritchard Industries is seeking an Assistant Account Manager in the Dallas–Fort Worth area (DFW, Texas). The role sits on the Central Regions management team and focuses on leading commercial cleaning operations, meeting service commitments, and driving growth.

Responsibilities include scheduling, staff training, performance management, and coordinating with sales to expand the customer base. The candidate will manage client relationships, monitor service delivery, and ensure contracts are

Qualifications

• Minimum five (5) years progression in a janitorial or alike industry; operations/building/facilities management experience preferred.
• Strong communication skills, both verbal and written, with owners, senior management, clients, vendors and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Responsibilities

• Oversee daily operations and sales activity, budgets, and team personnel.
• Meet regularly with clients to ensure satisfaction and identify evolving needs.
• Oversee recruitment and training of cleaning staff; ensure service delivery is aligned with contracts.

Skills

Operations management

Facilities management

Business development

Communication skills

Leadership

Problem solving

Job description

We are seeking a Assistant Account Manager, based in (DFW, Texas). This position is an integral member of the (Central) Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout (DFW), this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the VP of Operations.

Duties Include:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications:

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation:

• Salary: $23.25/Hour
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

Pritchard Industries participates in E-Verify.