Account Manager

Pritchard Industries; Philadelphia (Philadelphia County); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits package

401K

Growth opportunities

Job summary

Pritchard Industries in Philadelphia, PA seeks an Account Manager to lead commercial cleaning operations, ensure service commitments are met, and drive growth in the Mid-Atlantic region.

You will oversee scheduling, training, and performance management of staff, manage client relations, and control corporate expenses while supporting sales to expand revenue.

Reporting to the VP of Operations, the role requires strong communication, leadership, and budgeting skills to exceed contract expectations.

Qualifications

• Bachelor's degree preferred.
• Minimum five years progression in janitorial or related industry; operations/building/facilities management in a Class A building preferred.
• Strong communication, leadership, organizational and planning skills.

Responsibilities

• Develop long-term strategy and sound annual business plans to drive growth.
• Oversee daily operations, sales activity, budgets, and team performance.
• Manage corporation expenses related to cleaning services, including delivery, labor, and supplies.
• Meet regularly with clients to ensure satisfaction and identify changing needs; build strong tenant relations.
• Review service delivery and staffing reports to identify issues and opportunities.
• Evaluate location performance with leaders to enhance service effectiveness and understand regulatory trends.
• Ensure understanding of all customer contract commitments and schedule services accordingly.
• Allocate resources for customer sites and maintain inventory of supplies.
• Recruit, train, and develop cleaning staff; monitor performance and growth of team.

Skills

Communication skills

Leadership

Business development

Budgeting

Education

Bachelor's degree

Job description

We are seeking a Account Manager, based in Philadelphia, PA. This position is an integral member of the Mid-Atlantic Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. With customers located throughout Philadelphia, PA, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the VP of Operations.

Duties Include

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements. Building strong tenant relations through timely communications and meeting regularly in person.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications

• Bachelor's degree preferred
• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management in a Class A building and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively, responding timely with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation

• Salary: $90,000 - $100,000/yr.
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits-Life insurance, Long Term Disability, FSA, and Dependent Spending care
• 401K
• Opportunity for growth

Pritchard Industries participates in E-Verify.