Assist General Manager - Spring Hill Suites

Buffalo Lodging Associates, LLC; Solon (OH); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation

Sick days and holidays

401K with company match

Travel discounts

Job summary

Buffalo Lodging Associates, LLC is seeking an Assistant General Manager for SpringHill Suites Cleveland Solon in Solon, OH. The role supports the General Manager, guides guest services, housekeeping, maintenance, and staff performance, and aligns with our hospitality standards.

We seek a candidate with at least two years of related management experience and knowledge of hotel operations. Competitive compensation, benefits, and travel discounts are part of the package.

Qualifications

• Two years related management experience is required.
• Experience with hotel brand operations and guest services is preferred.
• Strong leadership and staffing skills are expected.

Responsibilities

• Oversee facility operations in the General Manager's absence.
• Supervise front desk and food & beverage staff.
• Resolve guest concerns to maintain high service scores.
• Foster a positive work environment and culture.

Skills

Management experience

Hotel brand knowledge

Education

Bachelor level degree in hotel management, business or related field

Tools

Hotel management systems

Job description

Assist General Manager - Spring Hill Suites

Job Category: Guest Srv & Front Desk

Requisition Number: ASSIS003698

• Posted : September 4, 2026
• Full-Time
• Salary : $54,000 USD per year

Locations

Showing 1 location

SpringHill Suites by Marriott Cleveland Solon
30100 Aurora Rd
Solon, OH 44139, USA

Description

SpringHill Suites by Marriott-Cleveland/ Solon, 30100 Aurora Road. Solon, OH 44139

We are currently looking for an Assistant General Manager for our SpringHill Suites by Marriott-Cleveland/ Solon. SpringHill Suites by Marriott-Cleveland/ Solon is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• 401K Retirement plan with company match
• Travel discounts on our branded properties

Role:

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties:

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel’s needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us:

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver’s License

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Behaviors

Preferred

Team Player

Team Player

: Works well as a member of a group

Detail Oriented

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

: Shows intense and eager enjoyment and interest

Motivations

Preferred

Peer Recognition

: Inspired to perform well by the praise of coworkers

Goal Completion

: Inspired to perform well by the completion of tasks

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.