Assistant General Manager - Hotel

Buffalo Lodging Associates, LLC; Lincoln (RI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid vacation, sick days and holidays

Medical, dental, vision insurance

401K Retirement plan with company fit

Travel discounts on branded properties

Career growth opportunities

Job summary

Buffalo Lodging Associates is seeking an Assistant General Manager for the Courtyard by Marriott Providence/Lincoln in Lincoln, RI. The role supports the General Manager in driving occupancy, revenue, and service quality while upholding the company’s Excellence, Passion, Integrity, and Inclusive values.

The position involves leading hotel operations across rooms, housekeeping, F&B and human resources, with a focus on guest satisfaction, staff development, and adherence to brand standards.

Qualifications

• Two years related management experience and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.

Responsibilities

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel's needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

Skills

Hands-on leadership

People management

Guest service focus

Education

Bachelor's degree in hotel management, business, or related field

Tools

Hotel management systems

Job description

Location: Courtyard by Marriott Providence/Lincoln - 636 George Washington Hwy, Lincoln, RI 02865

The Courtyard by Marriott Providence/Lincoln is seeking an Assistant General Manager to join their team! This position is responsible for assisting the General Manager in the overall success of the hotel by meeting or exceeding planned objectives in an effort to maintain maximum occupancy, revenue, efficiency and accuracy in addition to ensuring superior service is provided to all guests and product quality standards are met.

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn't be an award-winning company without each and every one of them.

A GROWING HOTEL MANAGEMENT COMPANY - COME JOIN US!

We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:

• Weekly pay
• Paid vacation, sick days and holidays
• Medical, dental, vision insurance
• 401K Retirement plan with company match
• Travel discounts on our branded properties
• Career growth opportunities

Role

The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.

Responsibilities & Duties

• Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
• Manage the front office operations and supervising directly the front desk and food and beverage staff.
• Resolve guest concerns while maintaining high franchise Guest Service scores.
• Foster a positive, cooperative work environment between staff and management.
• Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
• Works along hotel staff and is available according to hotel's needs. Weekends, holidays and different shifts if required.
• Administrative tasks such as reporting, inventories, accounting processes and much more.

What You Bring Us

• Two years related management experience, and hotel brand knowledge.
• Extensive experience with rooms, housekeeping and food and beverage.
• Ability to work flexible schedules.
• Working knowledge of hotel operations - including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
• Bachelor's degree in hotel management, business, or related field; or equivalent combination of education and experience.
• Expertise in standard hotel management systems.
• Hands-on leadership
• Valid Driver's License

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.