Asset Technician

TeamSoft; Madison (WI); On-site; USD 33,000 - 47,000; Full time

Job summary

TeamSoft is seeking an Asset Technician to manage physical technology assets at Madison College’s Technology Services hardware depot. You will handle full lifecycle asset management from inbound receiving and barcoding to district‑wide deployment and incident response support.

Responsibilities include inventory control, hardware deployment, and ongoing process improvements. This is a long-term, 100% on-site engagement in Madison, WI, requiring strong IT support skills and attention to detail.

Qualifications

• Minimum four years of IT/customer support experience.
• Two+ years in asset management in a medium-to-large environment (500–2,000 workstations).

Responsibilities

• Maintain an accurate inventory management system for tracking all District technology assets.
• Organize deployment, logistics and asset distribution across the district.
• Respond to incident tickets and perform hardware maintenance or replacements.
• Perform root-cause analysis and share lessons learned for process improvements.
• Receive inbound shipments and tag assets with IDs/barcodes, updating records.

Skills

Asset management

IT support

Incident management

Inventory control

Technical communication

Tools

Inventory software

Barcode tagging

Job description

Position Title: Asset Technician (Help Desk III)

Client / Worksite: Direct

Target Pay Rate: $29.00/hr

Duration & Location: Long-Term Engagement Contract | 100% On-Site in Madison, WI

Expected Start Date: December 7, 2026, or before

Submission Deadline: Wednesday, November 11, 2026, by 12:00 PM

Interview Timeline: Microsoft Teams interviews scheduled for the week of November 16, 2026

Position Summary & Core Responsibilities

The Asset Technician will manage physical technology assets at Madison College’s Technology Services hardware depot. Responsibilities span full-lifecycle asset management—from inbound receiving and barcoding to district-wide deployment, inventory control, and incident response support.

Key Duties

• Inventory & Asset Management: Maintain an accurate inventory management system for tracking all District technology assets, ensuring an orderly and organized storage system.
• Hardware Lifecycle & Stock Control: Maintain a constant, reliable supply of hardware, repair/replacement parts, CPUs, printers, monitors, docks, cables, and ancillary devices across all district locations.
• Inbound Logistics & Tagging: Receive inbound shipments, assign unique identification numbers, and create/affix ID and barcode tags to all District assets before entering pertinent data into the tracking system.
• Deployment & Logistics: Organize and schedule the distribution, allocation, setup, and implementation of hardware, software, and ancillary devices throughout the district. Assist in executing the district-wide strategy for replacing outdated hardware and software.
• Incident Support & Troubleshooting: Respond to incident tickets and hardware maintenance requests, replacing dysfunctional equipment in accordance with IT policies, standards, and regulations.
• Process Improvement & Root-Cause Analysis: Define support issues, identify stakeholders, perform root‑cause analysis, maintain production support, and share lessons learned for continuous team improvement.

Required Qualifications & Technical Competencies

Minimum Experience Requirements

• Total Experience: Minimum of four years (8,000 hours) of related IT/customer support work experience.
• Specialized Experience: At least two years (4,000 hours) performing dedicated asset management duties in a medium-to-large work environment (500–2,000 workstations).

Knowledge, Skills, And Abilities

• Technical & Support Competence: Demonstrated technical competence in a customer support environment, maintenance procedures, and system limitations. Strong understanding of incident management systems and reporting functionality.
• Organizational & Analytical Skills: Exceptional organizational, time management, planning, and advanced problem-solving skills. Proven ability to multi-task, manage concurrent projects, work independently, and thrive in a fast-paced environment with frequent interruptions.
• Communication: Strong verbal and written communication skills across phone, email, and in-person interactions, with the ability to clearly communicate potential issues and resolutions to stakeholders.

Physical Requirements

• Ability to regularly lift up to 40 pounds.
• Ability to safely climb a 12-ft. ladder while carrying, installing, or troubleshooting equipment (e.g., projectors, bulbs).

TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.