Asset Technician

ExaSlate; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Madison College is seeking an Asset Technician to manage the Technology Services hardware depot across the district. You will track asset orders, assign I.D. numbers and barcodes, and schedule distribution and installation of orders to ensure efficient operations.

You will maintain inventories of CPUs, printers, monitors, cables, and replacement parts across campus locations. The role supports the district-wide strategy for replacing outdated hardware and software, follows IT policies, and

Qualifications

• Four years of related work experience including asset management.
• Experience with medium-to-large IT environments (500-2000 workstations).
• Ability to lift up to 40 pounds and climb ladders.

Responsibilities

• Provide inventory management services for Technology Services assets district-wide.
• Maintain an inventory management system for accurate tracking of assets.
• Assign unique identification numbers and barcodes to items upon receipt.
• Organize and facilitate the distribution and installation of orders.
• Assist in hardware replacement and asset lifecycle planning across campus locations.
• Respond to incident tickets and hardware maintenance requests.

Skills

Inventory management

Organizational skills

Time management

Problem-solving

Planning

Technical troubleshooting

Communication (verbal/written)

Multi-tasking

Lifting 40 lbs

Tools

Inventory management system

Barcode tagging

Job description

The College is seeking one (1) Asset Technician who will be responsible for management of the physical assets at Madison College’s Technology Services hardware depot.Responsibilities of the position include tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders. The individual in this position will be responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces. This position will assist in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations. The person in this position will be responsible for effectively managing and documenting the process of distribution and tracking of District assets.

This position participates in the allocation, setup and implementation of hardware, software and ancillary devices throughout the district. This position follows policies and monitors technology assets in accordance with IT policies and standards and laws and regulations. Position will aide in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment. The person in this position will aide in effectively managing and documenting the process of distribution and tracking of District assets.

ESSENTIAL DUTIES:

• Provides inventory management services for Technology Services assets throughout the Madison College District.
• Maintains an inventory management system for accurate tracking of all District technology assets.
• Maintains a consistent supply of hardware to include repair/replacement parts, CPU’s, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all District locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item.Creates and affixes I.D. tag and bar code to all District assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in-depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Demonstrated knowledge of inventory management principles and best practices.

Skilled In:

• Demonstrated strong organizational skills.
• Strong understanding of time and resource management.
• Demonstrated advanced problem-solving skills.
• Demonstrated advanced planning and preparation skills.
• Strong technical troubleshooting and decision-making skills.

Ability To:

• Demonstrated ability to multi-task and successfully work independently.
• Ability to work in an environment with frequent interruptions.
• Demonstrated ability to effectively communicate both verbal and written, by phone, via email or in person.
• Ability to identify all affected parties as decisions are made and effectively communicates potential issues and planned resolutions.
• Demonstrated ability to manage multiple priorities and follow through on concurrent projects to successful completion.
• Ability to lift up to 40 pounds regularly.
• Ability to climb a 12-ft. ladder while carrying and/or installing or troubleshooting equipment (i.e. projectors, bulbs, etc.)

Demonstrated ability to:

• Define the problem and issues (for a request).
• Identify all parties (stakeholders).
• Perform the necessary root-cause analysis.
• Maintain on-going operational/production support, including monitoring.
• Perform periodic reviews of the process and provide feedback.
• Share lessons learned with team for continuous improvement.

Minimum Qualifications:

Four years (8,000 hours) related work experience to include at least two years (4,000 hours) work experience performing asset management duties in a medium-to-large work environment (500-2000 workstations).