Asset Technician

IO Datasphere, Inc.; Madison (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

IO Datasphere, Inc. in Madison, WI is seeking an Asset Technician to manage physical assets at our hardware depot. This role supports allocation, setup, and implementation of hardware, software, and devices in compliance with IT policies and regulations.

The position involves tracking orders, maintaining inventories, and documenting asset distribution while ensuring timely replacements and reliable service across campus locations. Onsite work is required.

Qualifications

• Demonstrated strong organizational skills.
• Strong time and resource management abilities.
• Excellent problem-solving and planning capabilities.
• Effective communication, both written and verbal.

Responsibilities

• Track orders in the asset management system and assign IDs/barcodes.
• Maintain inventory of CPUs, printers, monitors, and peripherals.
• Support district hardware/software replacement initiatives across locations.
• Document distribution and tracking of assets throughout lifecycle.
• Provide inventory management services for Technology Services assets.
• Ensure accurate tracking of all assets in the system.
• Maintain stocked supply of hardware and replacement parts.
• Organize storage and facilitate removal of assets as needed.
• Receive inbound shipments and tag assets with IDs/barcodes.
• Enter tracking numbers into the inventory system with relevant data.
• Maintain knowledge of supported products and incident reporting.
• Assist in responding to incident tickets and hardware maintenance.

Skills

Asset management

Inventory management

Incident management

Hardware troubleshooting

Documentation

Customer support

Job description

NOTE: Local candidates only. This position is a 100% onsite. We can accept H1b, H4, TN and other valid work visas for IT. However we cannot accept OPT or CPT visas at this time.

Description:

Our client is seeking an Asset Technician who will be responsible for management of the physical assets at Technology Services hardware depot. This position participates in the allocation, setup and implementation of hardware, software and ancillary devices. This position follows policies and monitors technology assets in accordance with IT policies and standards and laws and regulations.

Tasks

• Tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders.
• Responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces.
• Assist in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations.
• Responsible for effectively managing and documenting the process of distribution and tracking of assets.
• Provides inventory management services for Technology Services assets
• Maintains an inventory management system for accurate tracking of all technology assets.
• Maintains a consistent supply of hardware to include repair/replacement parts, CPU's, printers, monitors, cables, docks, and all other equipment necessary to maintain the efficient technological functioning of all locations.
• Maintains an orderly and organized storage system for all technology services assets.
• Organizes and facilitates the removal of technology services assets from inventory.
• Maintains the order tracking system for all inbound technology services assets.
• Receives inbound shipments and assigns unique identification numbers to each item. Creates and affixes I.D. tag and bar code to all assets.
• Enters unique I.D. tracking numbers into inventory management system along with other pertinent use information.
• Maintains an in-depth knowledge of Technology Services support products and services.
• Maintains a strong knowledge of the incident management system and reporting functionality.
• Aide in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment.
• Aide in effectively managing and documenting the process of distribution and tracking of assets.

Knowledge, Skills and Abilities Required:

• Demonstrated strong organizational skills.
• Strong understanding of time and resource management.
• Demonstrated advanced problem-solving skills.
• Demonstrated advanced planning and preparation skills.
• Strong technical troubleshooting and decision‑making skills.
• Demonstrated ability to multi‑task and successfully work independently.
• Ability to work in an environment with frequent interruptions.
• Demonstrated ability to effectively communicate both verbal and written, by phone, via email or in person.
• Ability to identify all affected parties as decisions are made and effectively communicates potential issues and planned resolutions.
• Demonstrated ability to manage multiple priorities and follow through on concurrent projects to successful completion.
• Ability to lift up to 40 pounds regularly.
• Ability to climb a 12‑ft. ladder while carrying and/or installing or troubleshooting equipment (i.e. projectors, bulbs, etc.)

Skills Required

• 4 years - Work experience performing asset management duties in a medium‑to‑large work environment (500‑2000 workstations).
• Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.
• Demonstrated knowledge of inventory management principles and best practices.
• Experience maintaining a consistent supply of hardware to include repair/replacement parts, CPU's, printers, monitors, cables, docks, and all other equipment necessary.
• Experience in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment.