Asset Protection Specialist: Safety & Shrinkage Champion

Nordstrom, Inc.; Glendale (CA); Presencial; USD 37.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/Vision, Dental

Retirement

Paid Time Away

Life Insurance

Disability

Merchandise Discount

EAP Resources

Descripción de la vacante

Nordstrom, Inc. in California seeks an Asset Protection Agent to help safeguard customers, teams and assets while supporting ERT initiatives. You will investigate suspicious activity, monitor video and RFID data, and participate in security audits and training across store operations.

Ideal candidates have strong verbal and written communication, confidentiality, and the ability to make rapid decisions in a fast-paced setting. A valid security license is required in designated locations.

Formación

• A valid security license is required for this role in specified locations.
• Ability to make and be accountable for decisions in a fast-paced environment.
• Clear and concise verbal and written skills.
• Good interpersonal and communication skills.
• Maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).

Responsabilidades

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and AP leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, elevate, and support internal theft investigations through various methods including, but not limited to, exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with AP Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces and those within by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities, etc.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross functional partnerships with store leaders, neighboring retailers, and local law enforcement.

Conocimientos

Decision making

Verbal & written communication

Interpersonal skills

Confidentiality

Calm demeanor

Accountability & ownership

Flexible schedule

Licensing requirements

Investigation/asset protection

Descripción del empleo

Nordstrom, Inc. in California seeks an Asset Protection Agent to help safeguard customers, teams and assets while supporting ERT initiatives. You will investigate suspicious activity, monitor video and RFID data, and participate in security audits and training across store operations.

Ideal candidates have strong verbal and written communication, confidentiality, and the ability to make rapid decisions in a fast-paced setting. A valid security license is required in designated locations.