Asset Protection Investigator & Store Safety Leader

JCPenney Co.; Hayward (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Employee discount

Job summary

JCPenney is seeking an Asset Protection professional to detect theft and fraud, collect evidence, and conduct interviews in compliance with policy and local law. You will document investigations, coordinate with Store leadership, and assist in maintaining safety standards.

The role requires travel to designated stores, court appearances when needed, and collaboration with law enforcement. A High School diploma is required, with preferred criminal justice or business management education.

Qualifications

• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience; AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations and/or serves as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.

Skills

Retail experience

Asset Protection

Travel readiness

Education

High School diploma

AA/BA/BS in Criminal Justice or Business Management preferred

Job description

JCPenney is seeking an Asset Protection professional to detect theft and fraud, collect evidence, and conduct interviews in compliance with policy and local law. You will document investigations, coordinate with Store leadership, and assist in maintaining safety standards.

The role requires travel to designated stores, court appearances when needed, and collaboration with law enforcement. A High School diploma is required, with preferred criminal justice or business management education.