Asset Protection Investigator & Safety Specialist

JCPenney; Hamilton (OH); On-site; USD 19,975 - 24,975; Full time

Job summary

JCPenney is seeking an Asset Protection Specialist to observe activities, collect evidence, and report theft and fraud in retail settings. You will follow company policy, conduct interviews with customers and contractors, and document all stages of investigations.

You will support store leadership with safety and incident response, perform floor walking to identify hazards, and coordinate with law enforcement as needed. Travel to designated stores may be required.

Qualifications

• AP Associates designated as a part of our AP Shared Services staffing model will require reliable transportation; ability to travel to designated stores, as assigned.
• 1+ years retail work experience/Asset Protection/Security or equivalent leadership experience/education preferred.
• High School diploma or equivalent work experience, AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be age 18+.

Responsibilities

• Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages
• Conducts external interviews in accordance with local laws and Company policy with customers and contractors suspected of theft.
• Reports suspected fraud to AP and/or Store leadership
• Creates and manages records for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations and/or serve as an interview witness.
• Identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates files; maintains relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.
• Supports a safety culture through impressions of control, coaching, and recognition.
• Provides support by aiding store leadership in morning meetings to communicate current shrinkage and safety topics to associates
• Provides support by walking the store to identify potential hazards that could result in customer or associate injury; Takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response.
• Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.
• Consistently meets established performance standards for the role, including but not limited to service, productivity, and attendance.

Skills

Retail experience

Asset Protection

Security

Leadership

Education

High School diploma

Criminal Justice

Business Management

Job description

JCPenney is seeking an Asset Protection Specialist to observe activities, collect evidence, and report theft and fraud in retail settings. You will follow company policy, conduct interviews with customers and contractors, and document all stages of investigations.

You will support store leadership with safety and incident response, perform floor walking to identify hazards, and coordinate with law enforcement as needed. Travel to designated stores may be required.