Asset Protection Associate PartTime

Mattel; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

American Girl, a subsidiary of Mattel, is seeking an Asset Protection Associate for its Chicago Flagship. You will help maintain a safe store environment, protect assets, and provide professional customer service while handling safety and security tasks.

Ideal candidates will have 1–2 years in loss prevention or security, strong communication skills, and the ability to work evenings, overnights, weekends, and holidays. The role requires teamwork with store staff and the broader Mattel family.

Qualifications

• 1-2 years in loss prevention, security, or related field preferred.
• Demonstrated ability to communicate professionally and diffuse escalations.
• Working knowledge of Word, Excel and Outlook preferred.

Responsibilities

• Maintain a safe environment for customers and store employees.
• Provide excellent external and internal customer service in a positive, professional manner.
• Prevent loss of assets via surveillance, checks, and knowledge of retail security laws.
• Serve as a safety mentor and lead by example for store staff.

Skills

Loss prevention

Customer service

Communication skills

Surveillance

Safety

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Job Description

The Team:

The American Girl Retail team is integral in providing lifetime memories to American Girl fans and 0their families. Our experiential retail stores provide shopping destinations like no other. This requires Innovation, Collaboration, and Execution from all who are a part of this division. Our in-store experiences range depending on location from Girl and Doll Salons, Full-Service Restaurants, Personal Shopping, Ear Piercing (Girl and Doll), hosting Parties/Celebrations to name a few. Expect a dynamic and fast-paced role where you get to make decisions that impact the team as well as our customers.

The Opportunity:

The Asset Protection Associate is located at the AG Retail Flagship Chicago location and reports directly to the Retail Asset Protection Manager. This position is responsible for maintaining a safe environment for American Girl customers and employees, as well as safeguarding company assets. The individual we seek must be able to multi-task, have outstanding communication skills, and exhibit a high level of compassion and understanding while maintaining a professional detachment.

What Your Impact Will Be:

• Maintain safe environment for American Girl customers/guests and store employees by monitoring/correcting safety concerns and controlling/guiding customer traffic when needed.
• Provide external and internal customer service in a positive, friendly, and professional business manner and the skill set to diffuse escalated situations.
• Prevent the loss of company assets through surveillance, conducting employee package checks and trash checks and is knowledgeable of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees, lead by example.

What We’re Looking For:

• Must be available to work evening, overnight, weekend, and holiday shifts.
• One to two years of loss prevention, law enforcement, criminal justice, military, or security experience, preferred.
• State specific license, if applicable.
• Working knowledge of Microsoft Word, Excel, and Outlook Software programs, preferred.
• Demonstrated ability working with a broad and diverse work force and customer base, including working with children, preferred.

Additional Information

How We Work:

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a wholly-owned subsidiary of Mattel, Inc. (NASDAQ:MAT, www.mattel.com), a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in more than 195 countries in collaboration with the world’s leading retail and ecommerce companies.

Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators in 2022.

Visit https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

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