Asset Management Service Representative I

Paycom; La Crosse (WI); On-site; USD 36,000 - 46,000; Full time

Job summary

Mayo Clinic in La Crosse, WI seeks an Asset Management Service Representative I to support healthcare teams by managing and maintaining medical equipment used in patient care. You will handle delivery, cleaning, basic tests, inventory tracking and customer service with clinicians.

Ideal candidates are customer-service oriented, able to work independently, with a valid driver’s license and willingness to complete USME training. This is a fulltime role on-site.

Qualifications

• High school graduate or equivalent.
• Valid driver's license and safe driving record.
• Outstanding listening, communication and problem-solving skills.
• Self-driven with ability to work independently.
• Completion of USME training program.

Responsibilities

• Help deliver, pick up, thoroughly clean and perform basic functionality tests on medical equipment.
• Perform routine hospital rounds to check equipment needs and ensure patient-ready condition.
• Provide professional customer service to hospital clinicians and respond promptly.
• Establish rapport with hospital staff and anticipate their needs.
• Help manage inventory of medical equipment using a tracking system.
• Follow safety rules, report accidents, and identify hazards.
• Document equipment incidents in compliance with policies.
• Participate in professional development trainings and stay updated on policies.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Problem-solving

Team collaboration

Independence

Education

High school diploma

Job description

Job Details: Job Location: WI La Crosse Mayo Clinic - La Crosse, WI 54601, Asset Management Service Representative I at "Top Workplace"

Are you interested in helping healthcare heroes save lives? Join USME's Asset Management team and support nurses and other clinicians behind the scenes! You'll help manage and maintain medical equipment used to help care for hospital patients. If you are a customer service pro looking to grow in a rewarding career, come make a real impact in patient care!

A Day in the Life

• Help deliver, pick up, thoroughly clean and perform basic functionality tests on medical equipment used by clinicians at a hospital.
• Perform routine hospital rounds to check on medical equipment needs and help ensure equipment is in patient-ready condition.
• Provide professional customer service to hospital clinicians, listening to their patient and equipment needs and responding promptly and professionally.
• Establish and maintain a rapport with hospital staff by working to anticipate their needs and share any concerns with supervisors.
• Help manage inventory of medical equipment using technology tracking system.
• Follow all safety rules, report any accidents promptly and identify and correct any safety hazards.
• Document all equipment incidents in compliance with USME and hospital policies.
• Participate in regular professional development trainings and maintain updated knowledge of equipment, services and policies.
• Perform other duties as assigned.

Qualifications: Education/Experience

• High school graduate or equivalent
• Valid driver's license and safe driving record

Qualifications

• Outstanding listening, communication, collaboration and problem-solving skills
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Self-driven with ability to work independently
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
• Able to complete USME billing processes unassisted each month as needed
• Completion of USME training program