Asset Management Service Representative I

US Med-Equip; Birmingham (AL); On-site; USD 34,000 - 46,000; Full time

Job summary

US Med-Equip is seeking an Asset Management Service Representative I to support clinicians by delivering, cleaning, testing, and maintaining hospital equipment. You will perform patient-ready rounds, provide responsive customer service, and manage inventory with adherence to safety and documentation standards.

This role requires a high school diploma, a valid driver’s license, and the ability to lift up to 75 lbs.

Qualifications

• Strong listening and communication abilities required.
• Ability to collaborate with clinicians and staff to resolve issues.

Responsibilities

• Assist with delivering, cleaning, testing, and returning medical equipment.
• Perform hospital rounds to check equipment readiness for patient care.
• Provide professional customer service to clinicians and respond promptly to needs.
• Build rapport with hospital staff and communicate concerns to supervisors.
• Manage equipment inventory using the tracking system.
• Follow safety rules and report hazards or incidents promptly.
• Document equipment incidents per USME and hospital policies.
• Participate in ongoing trainings to stay current on equipment and policies.

Skills

Active listening

Communication

Collaboration

Problem solving

Integrity

Self-motivation

Education

High School Diploma or Equivalent

Job description

Asset Management Service Representative I at “Top Workplace”

Are you interested in helping healthcare heroes save lives? Join USME’s Asset Management team and support nurses and other clinicians behind the scenes! You’ll help manage and maintain medical equipment used to help care for hospital patients. If you are a customer service pro looking to grow in a rewarding career, come make a real impact in patient care!

A Day in the Life

• Help deliver, pick up, thoroughly clean and perform basic functionality tests on medical equipment used by clinicians at a hospital.
• Perform routine hospital rounds to check on medical equipment needs and help ensure equipment is in patient-ready condition.
• Provide professional customer service to hospital clinicians, listening to their patient and equipment needs and responding promptly and professionally.
• Establish and maintain a rapport with hospital staff by working to anticipate their needs and share any concerns with supervisors.
• Help manage inventory of medical equipment using technology tracking system.
• Follow all safety rules, report any accidents promptly and identify and correct any safety hazards.
• Document all equipment incidents in compliance with USME and hospital policies.
• Participate in regular professional development trainings and maintain updated knowledge of equipment, services and policies.
• Perform other duties as assigned.

Qualifications

Education/Experience

• High school graduate or equivalent
• Valid driver’s license and safe driving record

Qualifications

• Outstanding listening, communication, collaboration and problem-solving skills
• Highest integrity and relentless commitment to delivering value to customers and co-workers
• Self-driven with ability to work independently
• Ability to lift up to 75 lbs. and push/pull up to 150 lbs.
• Able to complete USME billing processes unassisted each month as needed
• Completion of USME training program