Asset Compliance Administrator

Southern Housing Group; United States; Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working

Job summary

Southern Housing Group is seeking an organised Administrator to join the Heating team within Asset Compliance. The role involves coordinating appointments, raising and tracking compliance jobs, and maintaining precise records across databases.

Based in Sittingbourne with hybrid working, the role supports meetings, responds to inquiries, and helps ensure regulatory requirements are met. A proactive, detail-oriented approach is essential for success.

Qualifications

• Previous administration experience.
• Strong IT skills and confidence using multiple systems.
• Excellent organisation and prioritisation skills.
• Strong attention to detail and data accuracy.
• Great communication and customer service skills.
• Ability to manage a varied workload and work collaboratively with stakeholders.

Responsibilities

• Coordinate appointments with residents, contractors, and colleagues.
• Raise and manage jobs across compliance systems.
• Monitor compliance inboxes and respond to enquiries.
• Process compliance certificates, documentation, and data accurately.
• Arrange works and follow up to obtain completion evidence.
• Support meetings, including agendas, minutes, and action tracking.
• Maintain accurate records across multiple databases.
• Deliver excellent customer service via phone, email, and CRM systems.
• Support continuous improvement and quality assurance activities.

Skills

Administration

IT skills

Organization

Attention to detail

Communication

Stakeholder management

Tools

CRM systems

Microsoft Office

Data management systems

Job description

We are looking for an organised and detail-oriented Administrator to join our Heating team within Asset Compliance. You will provide essential administrative support to help ensure Southern Housing meets its legal and regulatory compliance requirements while maintaining our HEART values. This role is offered on Fixed Term Basis/Secondment until 8th of November 2027. Your day-to-day responsibilities will include:

• Coordinate appointments with residents, contractors, and colleagues
• Raise and manage jobs across compliance systems
• Monitor compliance inboxes and respond to enquiries
• Process compliance certificates, documentation, and data accurately
• Arrange works and follow up to obtain completion evidence
• Support meetings, including agendas, minutes, and action tracking
• Maintain accurate records across multiple databases
• Deliver excellent customer service via phone, email, and CRM systems
• Support continuous improvement and quality assurance activities

This role is based in our Sittingbourne office and offers hybrid working as agreed with your Line Manager.

Qualifications

• Previous administration experience
• Strong IT skills and confidence using multiple systems
• Excellent organisation and prioritisation skills
• Strong attention to detail and data accuracy
• Great communication and customer service skills
• Ability to manage a varied workload and work collaboratively with stakeholders

If you are a proactive administrator who enjoys working in a fast-paced environment and making a real difference, we would love to hear from you.

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

Benefits

• Pension
• Life assurance
• Healthcare cash plan
• Eyecare & dental
• Birthday leave
• Retailers discounts
• Cycle to work
• Buy & sell annual leave
• Season ticket loan
• In-house academy & career development
• Flexible working